Steak 'n Shake 290 South Randall Road, Elgin, IL 60123

"I used to go here for shakes. Then the night manager refused a 'Free Shake' reward that I got for taking a corporate Steak n shake survey. The reward gave me a Validation Code and said it is good at ANY Steak and Shake location. I tried to use it and the manager refused to honor it telling me I couldn't use it and I needed to get a bar code, but he wouldn't say how to do that or any info. Terrible service and very scammy! Just after I left good feedback for this location on the survey. I'll never go back here again until this is resolved."

"Do not recommend. I haven't been to a steak and shake in years so I was excited to stop by the Elgin store. Our food came out in less than 5 minutes but our shakes took 15 minutes and the place was empty. There were no one in front of us. By the time we got our shakes, the food was cold."

"I was stuck in the area while my car was getting worked on. Walked in 11:30 on a weekday, everything was perfectly clean. Haven’t been to a S&S in at least 15 years. No servers, only kiosks which we’re very intuitive. Got the double w cheese meal, as soon as I finalized the order the cook came out and started making everything fresh. The cook was very friendly and brought it right to me. The food was all excellent!! As I sat enjoying my meal I couldn’t believe how good the quality is for under $9. I’ll be back!"

"The experience is not as good when you order on a screen. It just seems less personal to me. We ate outside because there was so much smoke in the dining area from the grills. The food was delicious. I will definitely go back to Steak and Shake, but I probably won't visit this location again due to the smoke. The staff were nice, but overall this location seems like it could use some attention."