Car-X Tire & Auto 1108 East Oakton Street, Des Plaines, IL 60018

"Came in for an oil change. William was very friendly over the phone and in-person, and checked my brakes, engine codes, etc, for free at the end. The total for the oil change ended up being ~$45, very affordable."

"I went online yesterday and made an online appointment for 530pm. It states appointment not confirmed until associate reaches out to confirm. Figured it was just a formality since, you know, it is 2023 and that's not how online appointments work. I did get a missed call from them yesterday evening but no voice-mail. Get here at 530 and was told no appointment since not confirmed and nobody available for two days. Somebody from there literally called. Couldn't have left a voice mail to let me know that Hey! You are all set! Or Hey! Please call us back to confirm! Or even Hey! Go pound sand! Thankfully, there is a Just Tires right next door. Took care of it right away. Hey Car-X! Go pound sand!"

"William (Bill), the manager was an absolute nightmare and no help at all. I ordered tires over a week ago, they were supposed to be delivered last Friday. I called for 4 days straight when the merchant notified me that they had been successfully delivered, but every time I called William told me that he hadn’t received any deliveries. I called the merchant to see what was going on so they sent me the FedEx delivery receipt that had been signed by William/CarX. I called again and let him know that I know for fact that he had received my tires and suddenly he recalled that he had received them but he didn’t know because FedEx dropped them off in his warehouse and put them away without him knowing anything. So, he knew he had my tires and was giving me a hard time because, in his words, "they're aggressive tires" and just didn't want to do his job. Or he just didn’t do his job from the start by not even bothering to look for the tires every time I called to check in. When we finally established the tires were there he told me it would be 10 days before he could install them. I explained that if he had been properly doing his job that I could have been on the wait list for nearly a week by this point. He told me that he wasn’t going to put them on at all, which is perfectly fine because I do not trust that he knows how to do his job. I picked them up and took them to another Car-X location, I explained the trouble I have had with the Des Plaines location so they called him. He didn’t know he was on speaker phone so he proceeded to talk badly about myself and my husband. He said that we were the ones lying and that we had no idea what we were talking about. Diane at corporate was a huge help and was very kind, it seemed to me that I was not the first customer of Williams to call with similar complaints. The Schaumburg location was very nice as well, unfortunately they couldn’t do the installation for us today but they sent us to a location that could. I am now going the Elgin location to have them put on today, PJ has been incredibly helpful, understanding, and kind. Car-X is a great company, but William is not a model employee or a positive advocate for that business. I recommend using any other location."

"I brought my car in for brakes. William was friendly, helpful and honest. He explained everything in detail and gave me options. He also helped me out with discounts and coupons so I could get the best price. Extremely happy with Car-X. I highly recommend them. My wife will be bringing her car to them as well."

"What a GREAT experience! Friendly & helpful staff. They serviced only what was needed. 32 point courtesy inspection. Prices were reasonable and the service was done when they said it would be. I'm from out of town. It's nice to find a place that doesn't take advantage of a situation like that! Update: I needed to remove the air box on the car (under the air filter). I was disappointed to see it was full of leaves and debris. It would have taken 2 extra minutes to do this right. I'm lowering my rating..."