Busch Tire and Auto 137 South Northwest Highway, Palatine, IL 60074

"Incompetent at best... This place has gone downhill over the years. I think it was better when John Sr. was running the place. I've been here many times as I used to bring all my cars here and the service was 'Mehh' but it was convenient. But convenience and good prices don't make my cars safe. For me, the downward spirol started when I brought my van in for an anti-lock brake wheel speed sensor and told them what I thought it was. They told me they'd check it out, and afterwards said ‘Yup, that’s what it is…’ but that they didn't have the equipment to calibrate it, so I may as well go to the dealer, and they still wanted to charge me a diagnostic fee. Next time was a brake job on my Jeep. When I picked it up and and pedal went to the floor, they had the gall to tell me 'New brakes do that...'. Yeah, they do... when you don't bleed the air out of the brake line! They reluctantly took it back to finish the job. This last time was for a very slow leak in a tire. I know those are hard to find, but they tried 2x to fix it, and when I brought the tire back for the third time I asked them to change the valve stem, they basically blew me off & told me to go somewhere else. They also bald face Lied to me after the first try, telling me they pulled a small nail out and plugged it from the inside. Nonetheless, after they blew me off, I went to NTB and they fixed it right the first time. And there was no patch on the inside of the tire! The desk manager , Mark was rude, and the owner John Jr., was was the one who blew me off. Seems they only want to sell tires, and for any other service, they fake it as best they can. Fool me once, shame on you...fool me twice, shame on me. Well I gave them a third try, and well...there won't be a forth."

"As a fellow auto repair shop owner, I can confidently say that Busch’s Tire Repair, along with their exceptional writer, Jim, has become an indispensable partner for my business. Their outstanding service, combined with a consistently friendly and accommodating approach, has made them my go-to choice for alignments. The team at Busch’s, Jim, exudes professionalism from the moment you walk in. Jim's courteous and knowledgeable demeanor sets the tone for the entire experience. He takes the time to understand your needs, ensuring that every detail is addressed with precision. What sets Busch’s and Jim apart is not just their technical expertise but also their genuine friendliness. It's a place where you feel welcomed, and Jim's personalized attention to customers goes above and beyond. The timely and precise alignments they consistently provide have undoubtedly contributed to the smooth operation of my auto repair shop. In the world of auto repair, reliability is paramount, and Busch’s Tire Repair, with a special acknowledgment to Jim, has consistently proven itself as a reliable partner. If you're looking for a tire repair shop that combines technical proficiency with a customer-centric approach, look no further. Busch’s Tire, and Jim have earned my trust and loyalty, and I wholeheartedly recommend their services to fellow auto enthusiasts and business owners alike."

"This is the best shop in the area. The owner cares about his business, is a cool guy and most importantly, he's honest. Prices are more than reasonable and the work is thoughtful and well done. I highly recommend this family owned business!"

"This was our first time in the shop and I have to say the customer service was so terrific. We came for the Christmas Village and Train display which is just beautiful. The time and detail put into this is pretty amazing. Between the visual scavenger hunt and just the experience, we will for sure come again as customers."

"Three or four layers of model trains with at least two trains at each level. A boy's Christmas dream come true. Operating Monday and Wednesday afternoons and Saturday morning until after Christmas. Model houses on all the levels and one speeding car racing around the lowest level. Even a skating rink with skaters. It was hard to leave."