Pep Boys 315 West Northwest Highway, Palatine, IL 60067

"Excellent service! I was really impressed by the way the mechanic with the long hair and tattoos fixed my car. Very knowledgeable and professional. Will definitely be coming back here again"

"I came in for a free tire rotation. The tech claimed I did not need one, but that is irrelevant. After driving 10,000 miles on the current tire configuration, I wanted a rotation. They wouldn't give me one."

"Eric was great when I arrived at the location. He greeted me and ask me if he can help me. I arrived little late and he was still able to reschedule me for my car alignment. Vehicle was ready at the time he promised. Thanks for your service. Always like the service of pep boys!"

"Erick is great. Took care of a shotty alignment my Dad had done at Midas in Palatine a week before. My Dad said Erick was extremely attentive and fixed the issue. My Dad has worked on cars for years. He took his Toyota Camry there as he does not have equipment to do alignments at home. He said, “yea that kid knew what he was doin’, I was watching him.” Erick- you are great and it takes a lot to win over someone like my Dad. Good job on your service and communication skills. Hope you get a raise. You deserve it."

"Awful experience getting an alignment here. Scheduled an appointment for the afternoon on a Monday. Brought my car in, was told that they were very busy and might not be able to do it. I argued that's the point of the appointment. They did it but told me they couldn't get it into spec but got it close. On my drive home it was pulling to the right and steering wheel was to the left. I called and complained that this was unacceptable. They admitted they didn't have a good tech available and asked me to come back on a Thursday to have it done again. Took time off work to have their "good tech" give it a shot. Spent two hours there, tech couldn't get it into spec, told me my car must have damage or bent suspension components. I drove home and it was way worse than the previous tech who did it. Pulling hard to the right and steering wheel way off to the left. I called back and demanded a refund, they gave me a run around that it wasn't possible to refund. Also, I inspected their work at home. No one disconnected the zip ties holding the tie rod boots so they were all twisted up. The front passenger tire was so toed out it was visible with the naked eye. I adjusted the toe in my own driveway using a string as a gauge and got it to stop pulling. I then took my truck to a specialist shop that only does alignments and they got it perfect. Do yourself a favor and avoid this pep boys. I wouldn't trust them to do an oil change."