Firestone Complete Auto Care 500 South Schmale Road, Carol Stream, IL 60188

"I had an urgent tire issue and from my first phone call to the actual work that was done Aaron took care of it. He was friendly, informative and efficient. I'm extremely satisfied with the quality of work that he provided and I will definitely be back."

"This Firestone is a Joke along with there on line appointments Tuesday 7th at 8 am the web site confirmed the appointment for a front end alignment I bring the car the following morning to find out that they cancelled the appointment the following day at 6:45 am the next day they are one of the most expensive car repair service in the entire United States and if you go there they're totally empty now cuz they done bankrupted everybody in car repairs Firestone get rid of the online appointments if you're going to confirm them and not stick to them it's just bad from customer service to management I've been an automotive repair for 50 years I've never seen nonsense poorly ran automotive business like Firestone runs they're organization but I guess as long as there's tax loss to file at the end of the year you can treat your customers and run your business the way you want .and it's sad the few times I've used this Firestone facility it speaks for the service I received and filthy washroom stinks and this was a newly built FIRESTONE ."

"If I could rate a 0 I would. I have been a Firestone customer for years but this recent experience means I will NEVER go back. Recently my car wouldn’t start. After calling AAA it was clear the battery was improperly installed. It was so loose the AAA technician explained a front end collision could have caused it to explode. We went back to Firestone since they installed the battery. We were accused of intentionally loosening the battery to get money out them. We were completely disrespected and invalidated. Their negligence could have cost me life or the life of my loved ones. Do NOT go to this Firestone."

"Had them install my new tires I had purchased online and even though I was almost 2hrs late thanks to ironically blowing out one of the old tires while driving over, managed to still fit me in and have me out the door in about 90 minutes. Everyone I dealt with over there was friendly, professional, efficient and the shop is very clean, organized and easy to find. Definitely will go back when the need arises!"

"They went to extreme lengths to find out what was going on with my car. Gave it a thorough safety check and a) identified the source of the noise I brought it in for and b) confirmed that it isn't a safety issue and is too complex and expensive to fix on an older car like this one. They saved my peace of mind AND probably hundreds if not thousands of dollars. Big fan here."