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NAPA Auto Parts
135 North Gary Avenue, Carol Stream, Illinois, United States
About the NAPA Auto Parts
NAPA Auto Parts is a car repair and store located at 135 North Gary Avenue in Carol Stream, Illinois, United States. This institution offers a wide range of auto parts and accessories for various makes and models of vehicles. With a team of knowledgeable staff members, NAPA Auto Parts provides exceptional customer service and expertise in helping customers find the right parts for their vehicles. Whether you are looking for replacement parts, tools, or accessories, NAPA Auto Parts is your one-stop shop for all your automotive needs.
Photos of NAPA Auto Parts
135 N Gary Ave, Carol Stream, IL 60188, United States
Opening hours of NAPA Auto Parts
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 17:00
Sunday:
08:00 - 16:00
Reviews of NAPA Auto Parts
"Always helpful, best local parts store for me well organized and knowledgeable people."
"...minimal customer service. Some staff lack listening skills. Sucks up money, without true knowledge."
"Terrible service here, stood first in line for a half hour waiting to check out and had to leave before being helped. Employees here are completely unresponsive. Better off going somewhere else."
"The staff is very helpful when you are looking for replacement parts. They seem to have more parts for my old truck on hand opposed to 2 other stores ."
"I have bought from this store a few times in the past. The parts are good and I don’t usually complain. I ordered rotor’s online and it wasn’t giving me an option to pick up in store. The rotors arrived(shipped) next day and the box was broken and the rotor was showing. It also had marks on it. I bought the premium rotor with coating on it so I called the store and told them I wanted to exchange one rotor. He checked the inventory and told me to come. When i went the older guy told me there is nothing wrong with the rotor. Then after a few times of repeating the same, he told me he doesn’t have the part in-store. Then when I told him I confirmed before coming he told me he cannot exchange because there is nothing wrong with the rotor. I told him I don’t feel comfortable putting something I paid a premium for that has scratches and the box is ripped. He refused to exchange it and told me we don’t have it in-store. I told him to return it then because I did’t want to keep it anymore. He was refusing to return it too. Saying your issue is with ups. Bro like wth. I told him of my right to return within 30 days and then he finally asked for the receipt. I was so upset at that point I told him to wait a second. I went to the car got all the rotors and told him to return them all. He silently went inside and got the replacement rotor and only said have a good night. Worst customer service. The guy lied to my face and was rude. Never going back. If it’s perfectly fine please put them on your car."
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