Hawk Ford of Carol Stream Service Center 175 North Avenue, Carol Stream, IL 60188

"The staff were excellent, very professional and friendly. I was told my truck would take 90 minutes and it was done in less than an hour. I opted out from. Getting my truck washed but the fact that they remembered to ask me was nice. The waiting area is comfortable and the free coffee is a nice touch."

"I went in for a free oil change and they said I needed new tires and breaks. Which neither were needed! Just trying to make more money off people. Who can't afford the dealership prices. They should focus more on better customer service vs putting more money in there pocket. When I arrived to get my car I was not greeted by any staff member they were with customers but a simple we will be right with you would have been nice. Even one of the customers suggested to take care of me first."

"Let me tell you about these guys. I made a call about my car having problems and they got me in and diagnosed so fast it was amazing. Everyone there was consistently friendly, while doing their best to keep me informed of the status of my vehicle. I've had experiences at other places where it seems like the workers don't want to be there, don't want to be dealing with customers, would rather be doing anything else. Not here. These guys are amazing. They make you feel like your car is in good hands."

"I was very satisfied with the routine maintenance the staff at Joe Cotton performed on my vehicle. I have been going there for years and have always been treated well. They are very good at keeping me informed on the my vehicles progress. I highly recommend Joe Cotton for any routine service."

"terrible service. I complained to them about the noise from behind. I myself found the problem and came to them to check this node. I said they had to get the car up and spin the wheels to 50 mph to hear this. They said they had done a road test and heard no noise. When I told them to lift the car and do the test again, they replied that they had no free lifts. But I had appointment!!! I said I would go home and bring my jack and rear axle stands and show the noise. After that, their team leader came out and began to say that they could not use my equipment for testing, and they also did not have free lifts. Avoid this awful place!"