Advance Auto Parts 145 North Gary Avenue, Carol Stream, IL 60188

"Always have what I need and1 day away from getting it if not in stock."

"This store is a joke. They left this store in the middle of a Sunday with a sign saying will be back in ten minutes?!? I Sat waiting for over an hour. What kind of management is in charge here. This is unacceptable."

"Very helpful people. They were out of the battery I wanted for my car, so they helped me go online to order from another store applying all the discounts I was eligible for. After picking the battery they installed it form me since the other store didn't provide installation services. Justin was very professional and helpful. When Justin realized their system was not updated to accept the core return right then, he offered to process the credit later himself so that I didn't have to wait around in the store. It turned out he didn't get to it for some days and I had to remind him. But with all the great services I got, I didn't mind this little mishap at all."

"Wonderful customer service received by Justin today! Thank you for going above and beyond to help with my husband’s car in diagnosing the issue & fixing it. We appreciate your time, honesty, & being so thorough to make sure the issue was completely fixed. I’ll tell all of my friends to go here first for any issues!!!"

"Fix your angry employee. When I first came here to get a new starter, the customer service was amazing. I picked up my online order with no hassle and the cashier was super friendly. It was when I came back to get my core charge for my old starter that the service plummeted. I mistakenly came a few minutes after they closed (6:03) and met the employees right at the door. I apologized, but they insisted that they would still be willing to help me anyways. But the old blonde lady(didn't catch her name) who was sent back LITERALLY threw her head back and stormed inside. When I asked if it was still okay, because I was willing to come back later, her coworkers excused her tantrum by awkwardly laughing it off and told me that it still was. When I brought the part in, she was FUMING before I even spoke to her. It only got worse when she found out I didn't have the box or receipt. I didn't have the box because the mechanic threw it away, but I had the part number and I didn't have my receipt because I wasn't planning on coming here earlier (and I would have been okay with going home for it if I came during store hours). She only complained about how I didn't have what I needed instead of telling me what I needed to get my charge later. I didn't bother explaining anything because I didn't want to waste any more of her time, so I just took my starter and left. I don't know why she was so rude if I wasn't rude to her, never demanded to be serviced AND when it was her coworkers that even let me come here in the first place. I also checked the time as I left the door---6:05. She could just have asked if I had the box or receipt before she threw her fit over staying two minutes longer."