Rosati's Pizza 630 North Western Avenue, Lake Forest, IL 60045

"We have tried several menu items from the Lake Forest location. Terrible is the word that comes to mind. The owners are snappy and could care less about their employees or their food. There are so many other choices for pizza on the North Shore."

"Just terrible customer service. After being a regular customer, we received a loyalty coupon from them and they did nothing but hassle me about me. Told me it was from "corporate" even though the email was from from "Rosati's Pizza of Lake Forest". After I had to read the entire coupon to the order taker, the owner has the nerve to call me back again questioning the coupon. You have lost a regular customer with your attitude."

"**UPDATED REVIEW** The review was strictly towards the customer service in the front counter and I do not want to cause any confusion about that. The food here is really good and the cook is such a great, nice person. He is the main reason why despite previous experience, I’m still more than happy to come back. I ordered and paid for a 12 piece and they gave me 5 wings. Once I got home I realized and had to drive 20 minutes to come back for the correct order. No one apologized or cared, they even told me to make sure I bring the 5 wings back so they can give me the correct order. After I gave him the five wings instead of disposing of them, they took them back to the kitchen. This place is a joke"

"Incompetent to say the least. Order pizza then go to pickup and says not ready need a half hour. Go back in half hour and they said cause I left that I didn’t want the order so they cancelled it. It seems like every customer that came in had the same issue. If this is a franchise store they need to get rid of this guy otherwise I’m changing my opinion of Rosati’s"

"Really looked forward to some authentic Chicago deep dish and instead I got a sorry excuse for a pizza. Gave 3 stars because the flavor was there and great. But as you can see in the picture, compare that to what their deep dish is supposed to look like....the staff is slacking. This deep dish I got doesn't hold its shape, isn't firm. The way the crust is you'd think it's a stuff crust pizza, but it's not. I lived in the area for 5yrs and come back annually for work events. So much has changed in the year or two."