Shoe Dept. Encore 1400 Spring Hill Ring Road, West Dundee, IL 60118

"im not mad at the employees(although the white lady with the long straight brown hair could be trained to say hi or acknowledge a customer that just walked up to them, product in hand) but the policy of you cannot try on both shoes and walk around the store to see if they fit. You get to try on one shoe or you can speak to the manager(which ,no, what are they gonna do?). Its pretty dumb. I haven't ever experienced this at a shoe store. Not going back cos Id like to actually try on both shoes and walk in them to see how they fit and go."

"This place has amazing prices for pretty decent shoes! Not that all of the shoes they have are already there and the employees have no control of their inventory. The customer service was amazing. One of the nicest sales associates named Jaden was amazing in helping me. He’s a really sweet kid! The cashier who check me out, Brian, was so sweet ! I would definitely come back again!!"

"Worst experience i have ever had in my life! Worst employee i have ever seen in my life, Diamond. She had no manners, no ethics or etiquette. She was rude and did not help me with the issue that i was having with a defective pair of shoe that caused a blister on my foot. She wouldn’t listen to me and handed me a phone number and said “call this number and tell them whatever it is that you’re crying about” The worst human i have seen! I'm an educated person, i wasn’t rude or raised my voice the whole time. The store reputation would improve if these kind of people are removed. Nevertheless, i will never go to this store again, and i will surely tell people i care about never to go to this kind of place! To the store: DO NOT SELL DEFECTIVE PRODUCT! And than not return it, that is cheating. I was lied to that no one in this store had the authority to take back defective shoes so come back and see Rebecca the manager!!"

"So let me tell you about the best pair of shoes I ever bought, and why I bought them. I wasn't planing on buying shoes, but I was in Springhill mall after forever and happened to be going in almost every store... A young lady named Payton brought them to my attention. It was one set of shoes in my size left available, although she originally recommended timberland; she reassessed me after watching me select what my fashionable preferences might be. Recommending my price range, my style, my comfort and accessories, she made her best seggestion and went to help new customers. I continued trying shoes without thinking twice about her suggestion. Realizing that I wasn't necessarily going to buy anything anyway... I tried the pair that she suggested. It was Magic. I still like my other shoes, but these are one of a kind."