Otto's Shoe & Luggage Repair

"I went here for the first time to pick up some shoes for my sister. I had the absolute best experience. The owner is awesome"

"He did not want my business, and I understand my job was small. I had a hand tooled leather dog collar with riveted emblems that needed replacing. The cost of the collar new was over $150, and not something I can just easly replace. I had the new pieces, but the padding needed to be replaced. If I had a rivet tool and the right needle for my sewing machine, I would give it a shot myself. He kept saying No No No. Umm OK. I asked if he knew of anyone who could help. No No No. YIKES we have come here with other pieces and he has done a great job, and why not a lower rating. I truly appreciate the craft and didn't want to jack it up myself. Used to live in Dundee and drove a half an hour to visit. First time leaving any review at all. Just sad and feel dismissed. Guess I'll give Amazon my $ and give it a shot myself. Ugh"

"Terrible. I brought in two pairs of shoes and a leather purse. Put shoes on counter, told him I wanted taps, he had no idea I had a leather hand bag. One look at me (woman of color), told me he only accepts cash. Now a days, not too many people carry a lot of cash. Apparently, he did not want my business. He should retire and allow the next generation to greet customers."

"If you are ok with cash only, he's awesome. Very gruff, but great workmanship."