Dunkin' 1750 West Lake Street, Addison, IL 60101

"I go there pretty much every morning and always friendly service especially the female manager keep up the good work!!!"

"Twice in one week I ordered iced matcha lattes, which is pretty much just a big cup of milk. The milk was extremely sour, like they just leave it sitting out on the counter for hours. I decided to give them a chance to correct it, I ordered a drink today (12/16/23 at about 12:50 pm) and told them about this issue. The man at the register said "yeah?" with a smirk on his face, took my money, and said nothing else. I will never go back here. They used to have a good manager, but he left because he said this location was terrible. I see that now."

"If you’re just looking to get an iced coffee drink, this location is fine, but do not order food here. Everything that they claim is “baked fresh everyday” is stale and likely a few days old at best. Was served the stalest and most pathetic everything bagel (with all of the toppings scraped off) and driest egg I’ve ever seen and had the unfortunate experience of tasting, and then argued with by the person answering the phone that it was baked fresh just hours earlier. I’ll be sure to skip this location in the future."

"Don’t like this place they are rude and don’t even try to make things easier for Uber drivers. They don’t own up to their mistakes and try to correct it. They have bad customer service. Like I ask for napkins…. But why did they give them to me all crumpled up like that???? And was told by the Uber driver for Uber eats that they were giving him a hard time. I’m assuming he was asking for a bag the food. And didn’t give it him? But yea he was struggling to give me everything. I told him I would go to his car and help bring it in. Lol I know it doesn’t look like a lot. And I’m not trying to knit pick. I’m just trying to let them know that they should be nice to their customers who’s ordering from them…. And the last time I left a review about them on the Uber eats app they would cancel my order…. Purposely….. Instead of owning up to their mistakes and just trying to actually get their customers order correctly. Like I’ve worked in the food industry and have worked at a fast paced place. I’ve also worked as a barista and if I messed up on someone’s order I would correct it. Not hard at all. And if a customer left a review how to make the service better… I didn’t get mad about because guess what. It’s to make customer service better for the customers. And also helped me become a better barista. …….."