Advance Auto Parts 6130 Northwest Highway, Crystal Lake, IL 60014

"Store manager Aaron has no idea what’s going on. Only knows how to press buttons on a computer, not actually understanding anything. He didn’t know what a lug stud was. Save your time and go to autozone or O’Reillys."

"I was only searching how to get rid of smoker smell in new vehicle. One ee was helpful but not a lot of sprays in stock."

"Storefront says offers tool rental, employees says they cannot rent tools. Useless"

"Went there for a battery replacement. A service they offer is they will swap it for you. Clerk said he couldn't because he didn't have anyone else coming in for an hour. The other guy was walking through the parts racks. He just didn't want to do the swap for me... and now Advanced Auto has lost a repeat customer due to a lazy employee."

"My husband purchased a battery at one of their stores. After a month or 2 the battery stopped working. He went to Auto Zone by mistake and when they tested the battery they said the battery was no good. He then took it to Advanced Auto and they told him the battery was fine, (this is possible because my husband was driving the car). The person that helped him told him there was a new battery in another store 49 min away. My husband asked him to haven't delivered to this store and that he would be back the next day. The following day we go to the store in CL and we we're immediately met with a hostile woman. As my husband was explaining the situation she tested the battery and it failed. She told us the car must be drawing off the battery when it is off. He kept trying to explain the situation and she would not listen. Finally I had to tell her that he has been a mechanic for 30 years and he does know what he is talking about. Finally we were reimbursed for the battery. What an ordeal and what a snot she was."