Dunkin' 674 Meacham Road, Elk Grove Village, IL 60007

"The attention here is very special and excellent service. Thank you very much Guys."

"If I could get zero stars, that would be my option a little while back I wanted to get my mom a coffee so I went in and ordered the coffee. My mom specifically wanted extra pumpkin with something else. I think it was cream and sugar but anyways, after purchasing it….heading back to my mom she knew that it was not made right because she knows how it taste cause that’s her regular order. Then I kindly walked back into the store and wanted to ask the lady that was helping me if she could add the extra stuff but even getting talk to her she gave me a look and then rudely said WHAT with an attitude, so of course I’m not one to be played with So I gave her an attitude I told her that this coffee was not made right because my mother tasted it and she knows how the order taste like and so can you please add extra pumpkin and cream and sugar then all of a sudden try to play victim it was like, but I already added the cream of sugar. And acted all innocent by acting confused then I said well can you at least added it again and see if she’ll like it then all of a sudden she started speaking another language to the other workers, and laughed while they looked at me, so already I felt uncomfortable and very disrespected because she didn’t even look professional with her messy, dry hair Crusty wrinkly face and wanted to disrespect me so I said obviously Looking at what she wore and where she works, she was obviously Struggling in life so I said thank you so much and after heading back, my mom liked her drink so obviously, they clearly didn’t add it even and if they added it in the first place, she still was very disrespectful because I came back and just asked for a tiny little fix. If you’re that pressed about extra pumpkin and cream and sugar you need to quit your job"

"Everyone is so friendly, especially the lovely lady who arrives early in the morning, making this our favorite DD! The store is always clean and the holiday decorations are fun."

"Update 05/18/2023 - stellar service! I’m partially disabled. The app was being stupid and would not let me place my order, so I called inside. The lady at the counter took my order, came outside for my card, brought out my food. This is what I call service. Thank you for your personal touch. I APPRECIATE YOU!!!"

"If I could give this location zero stars, I WOULD! I found ants floating near the bottom of my iced coffee! I called the store and was told I could get a coffee for free tomorrow morning, which obviously is the LAST thing I want to do... and even if I wanted to take them up on the offer, they didn't bother to take down any of my information to verify who I am if I came in at a later date. The company seems to care less. I am in contact with my doctor to see if COVID-19 runs in insects, as well as reporting them to the Elk Grove health department. I will NEVER give them my business again."