McDonald's 1912 East Higgins Road, Elk Grove Village, IL 60007

"Used the drive through. My first trip to McDonald's since before covid hit. Needed something quick and easy. Ordering went great, menu screens are clear and easy to read, cashier was friendly and helpful, person at pickup window was also great. Order was correct and appeared to be just made / super fresh. So, pretty much, this was a great experience but there was just one little detail...apparently I missed the memo that the whole inflation thing hit McDonald's pretty hard. Shame on me for not paying attention, but over $17 for one Big Mac, one Quarter Pounder with Cheese, and one large order of French Fries? Five stars because the facility, food, and service/employees were great. Zero stars for McDonald's pricing themselves out of what I'm willing to pay. Lesson learned to look at prices prior to ordering. Also, no, I'm not willing to put yet another app on my phone to get discounted prices or loyalty prices or whatever. There isn't a need to complicate something as simple as wanting to grab a quick burger at a fair price."

"This drive thru is the worst. Every time I use it, I have to pull to a spot to wait for my order. I'm ordering a cheeseburger small fry and small Coke, EVERYTIME. How does that order constitute pulling forward and waiting an extra 5 minutes, EVERYTIME? My most recent visit, there was no one behind me, same cheeseburger, small fry, small Coke order.... "can you please pull forward?" I waited another 5 minutes, not a single car came behind me, what was the point of me pulling forward? How do you not have cheeseburgers and fries ready EVERY SINGLE TIME???? GRADE F- for drive thru management."

"I was at the drive thur the other day and bought 12 chocolate chip cookies. Not realizing u can get 13 for under 7 dollars. I was charged for each single cookie and l also got an ice coffee bill was 21,29. I asked why didn't he let me know l could get 13 and pay less. He was rude didn't care told me its my fault l ordered the wrong way. Well l didn't know the prices so of course l ordered wrong. Could have nice if he would have let me know he works there. No customer service or kindness at all. I won't go back there."

"We ordered 2 fish sandwich and it didn't taste right. Tried to call them but mail box was full. It was unedible. What a waste of my time and money!"

"So my order was given to someone else okay I understand So I waited apparently the person returned the food that's the employees were supposed to be making me a fresh sandwich they just took the one that was returned without checking it and gave it to me for some reason I felt I needed the check it before I left sure enough the person who returned it had taken a fight out of the sandwich and that's how they gave it to me So now I have to go back inside tell them what I received and get a new sandwich which they should have just gave me the new one in the first place because they had cooked it already... Do not give out food that was returned.. The employees were nice and apologized"