francesca's,

1520 Commons Dr, Geneva, IL 60134, United States

"The store manager here is awesome! Super efficient, nice, and she has excellent customer service skills. However, when I came by on Friday this past weekend, the cashier who was working was, out of nowhere, extremely rude. It was a young girl at the register. She greeted me when I came in, but when I asked her if I could use the fitting room, she just rolled her eyes and curtly said, "yeah." I was caught off-guard by her blunt rudeness. Shortly after, I asked her a question, and AGAIN, she rolled her eyes and curtly said, "yeah." This incident completely shut down my shopping experiencing, so I left."

"Had an unpleasant visit. The girl working last night was super unfriendly and followed me outside pretending to throw her cup away as she left other customers in the store because she was so worried about me. I will be getting my money back and will not be returning to this location. Discrimination at its finest and what a hater of a girl."

"Been here 2 times , and that was due to the fact that all other Italian restaurant did not have any open tables . Each time the food was very disappointing. The last time the pasta in my dish was still very hard and not cooked properly. Will not be giving this place another chance ."

"If i could give this place zero stars I would. I was there on Saturday wanting to return something. The girls that were there told me they could only give me store credit if they can look it up in my account which I was totally fine with. So I gave them my phone number to look up my return since I didn't have a receipt. They found one of the dresses I returned and then she said the money was going back on my card. I told her I want the store credit without even giving me an option she does whatever she wants to and hands me the receipts. I really wish I was told what was going on with my transaction before you processed the return. Both girls had no idea what they were doing. I was told since it's past 21 days I would get store credit but I really don't know how or what card my money went back to. I hope this store really gets it together. I am a regular shopper and go there at least 3 times a month but now I definitely have to think twice before I go there."

"I love shopping at Francesca’s! They always have the cutest things. Today was my first time visiting the Geneva Commons location and it’ll be my last! I went in with my 3 girlfriends and wasn’t greeted. The girl working made us feel uncomfortable and stared at us for most of the time. All other customers were greeted and assisted! We were all in shock of the way we were treated."