Central Vacuum Direct 6221 Northwest Highway, Crystal Lake, IL 60014

"The item ordered was on back order, it would have been nice for communication to automatically come from the company regarding the status (Amazon has spoiled the consumer). When I called the CS rep was courteous and made me aware of the situation. They offered to cancel the order if I desired. I canceled the order and within minutes my method of payment was refunded. You can't ask for much more, other than a little better proactive communication."

"I needed to replace my powerhead for my central vac system. I got online and ordered what I thought was correct. The salesman called my number to confirm that I had the correct replacement. When I called, he asked me to text pictures of my powerhead. After I did, he called me and suggested a different powerhead that saved me $70. Way to go! That is great customer service."

"Called Central Vacuum Direct when our 20+ year old Beam Central Vacuum Power Head died. Tom was very helpful explaining various replacement options. Ordered over the phone and received the power head the very next day. Easily installed. Works better than our old one. 5 Stars!"

"I recently purchased the Vroom Retract Vac from this company for Christmas for my husband. We realized that I purchased the wrong vaccuum (I meant to purchase the All in 1 kit) so I called them to ask to return it. I purchased on 11/23 and called on 12/28. They stated that since I was out of the 30 day return period (which I understand but technically 1 business day) that in order for me to return the product, I would have to pay for shipping to return the item (I GOT FREE SHIPPING FOR THE PRODUCT) and reduce the return amount by 6% credit card processing fee (on a $270 vacuum - you do the math). This is such poor customer service. In addition, the sales rep that took my call was not the most pleasant person which made me even more frustrated that I was being CHARGED to return the product. He almost seemed annoyed that he had to take my call because I made a simple mistake. I do not recommend this business solely because of them charging me over $40 to return a product."

"I purchased two systems from Mid-American and I'm so happy. they are knowledgeable friendly and have wonderful customer service. You will not be upsold for products that you don't need the stores are convenient to get to and there is handicapped parking out front and the entrance is handicapped accessible. I would recommend MidAmerican to anyone who is considering purchasing a central vacuum system or in need of repair of one or in-home service."