Grand Appliance and TV 1275 North Randall Road, Crystal Lake, IL 60014

"We came in looking for a double wall oven. They have a factory outlet as well as a regular retail outlet at this location. We worked with Doug, but really the entire staff was very helpful. We ended up getting a GREAT deal - saved over 30% on a new floor model. They noticed a piece of trim that was cracked, and had it replaced. In the end, they delivered it to our home completely hassle-free; we are about an hour away. We just had a wonderful experience all around with this Grand Appliance retail outlet!"

"Bought an LG Range, cheaper than ABT and delivered in 2 days instead of 8 weeks. Installation guys were wonderful, and knew what they were doing. Grand was referred to me by a friend and I’m grateful. Salesman was on point with everything I wanted. Thank you Grand Appliance!"

"We bought our last washer and dryer set from Grand 15 years ago. And had a great experience then. Before and after the sale. And here we are 15 years later and we had the same great experience with the sales guy and the delivery team. They know their products and offer great services."

"Salesman Jim Fogarty was polite, patient and knowledgeable. The GE products that interested us were available. The prices and terms Jim offered us were competitive and more often better than those offered by other big box stores. We are happy with our experience and would return"

"I felt the salesperson could have been more personable. In the original sales pitch we were told with the purchase we would be getting a $150 rebate. After finding a better price at a competitor his tone changed and refused giving us the rebate just because he matched the price. We felt the salesperson could have been more professional and hospitable. I guess we were taking more of his commission away. After leaving we felt we should have gone to the competitor."