Menards,

4850 US-14, Crystal Lake, IL 60014, United States

"Has horrible costumer service the staff is super rude when you ask them for help they give you a dirty look and will not ever go up to you to ask if you need help with anything. I will no longer come here to shop absolutely horrible. I do not recommend if you live near by i would rather drive to Home Depot they always provide the best service."

"It's always a great experience at the Crystal Lake Menards. Staff is so friendly and they go out of their way to help assist customers (IN EVERY DEPARTMENT). They always have what I need! thank you!"

"We went to return a purchase that we made 3 days prior. It was an item that simply did not work well and we were not satisfied. When we walked to the counter, they requested the hardware manager to come to the front, Dawn. She came up with attitude, looked into the box and said she isn’t going to accept the return. She couldn’t give a reason why and I had asked for the return policy. She said the return policy was on our receipt and to read it. There was nothing on the receipt as well as the giant return board in front of us that said that we couldn’t return an opened item that didn’t work. She walked away without answering further questions. Jane, the front manager came over and asked what had happened. We told her we were just as confused and she asked if we wanted to speak to the store manager. I asked if we could and then Dawn storms back up and now says that she will accept the return. I asked her what had changed over the two minutes that passed, she continued to ignore me and walked away. Thankfully, Jane was helpful but very disappointed otherwise. It is not okay to pull false return information out of now where to customers and try and lie. This was over $200 that I could have lost because Dawn did not want her department numbers to go down for the day. Horrible customer service and attitude from Dawn and will not be shopping with Menards again for this reason. Buyer beware with returns and make sure you stand your ground if they try and tell you false information!!"

"This goes to Adam specifically, very helpful, knowledgeable and patient with all my questions regarding snow blowers, even went the extra mile and gave me information on an independent guy can use my old broken one for parts. Wanted to put out recognition to someone who still believes in customer service because sadly it does not exist anymore."

"BE AWARE WHEN ORDERING "IN STORE PICK UP"Just found out they charge you to pick up in store. Everything I ordered was in stock and they charged $4, so i should've just walked through store or had delivered...shipping cost would've been cheaper."