Dunkin' 315 East Higgins Road, Gilberts, IL 60136

"I come here all the time. I ordered my coffee online 2 creams it was basically milk. They remade it even worse. I walked inside to order it to payfor a completely new one since I'd used my points for the first one and ordered it with 1 cream. Still straight cream. So two drinks that are a waste. I'll be hitting a different location from now on."

"The bacon was flavored and was very old and stuck to the paper bag it came in. Too much sugar added to the bacon, and my blood sugars went up. Sausage did not taste good. Foods tasted like they were cooked early in the morning and cooked to death in the microwave before serving. Hash browns were soaked in grease and soggy. My grandson did not like them and neither did I"

"This is the best Dunkin around. And trust me I’ve been to countless Dunkin locations and none come close to this one. They are always super FAST. Even when the drive thru line is long, it takes 5 minutes to get through. They always have all the items we want to order and the workers are friendly."

"The Dunkin’ Donuts in gilberts Illinois is the absolute worst. The quality is terrible. I have given them so many opportunities to do a good job and they continue to disappoint. See photo of how my croissant sandwich was cut."

"I was so happy to be able to patronize a local business. For the last 2 weeks, food quality and service have been going downhill. Today was the worst. I ordered an iced coffee and 2 egg/cheese wraps "on the go" as I left my house about a mile away. I hit submit and as I was at a stop sign nearby, clicked that I'd "drive thru" to get the order. I pulled up and had an unusually long wait to get to the speaker, but not a big deal. I got to the window, was handed my iced coffee--no straw--and was asked to pull to the second window. Asked for a straw and pulled up. Had to wait behind another car for a few minutes. OK...finally pulled up to the 2nd window and sat, and sat, and sat, and sat for over 7 minutes. At about the 4 minute mark, a young man brought over a bag of food, but it wasn't mine. Told him what I ordered and he walked away. Another 3 minutes passed and a young woman brought another bag of food. I asked what took so long for an order on the go and she said, "We're busy up front, too." She closed the window and walked away. I pulled around the corner and reached into the bag. The food was cold. Not "it was sitting and waiting and used to be hot" but "they barely heated it to get the cheese to melt" cold. I had to pull around to the front and go inside. The manager, Jessica, came over and I handed her the bag of cold food. She had the food remade for me. This time is was hotter, but not as hot or toasted as from some Dunkins I've visited. Because I'd already wasted 15 minutes on something that should have taken 5, I got back into my car and pulled away. I grabbed one of the wraps to eat on my way and didn't open the other until I got to my office about a half hour away. When I did open it, the photo is what I got. Torn tortilla, folded oddly, cheese and eggs only on one side. Really? This is how you fix a cold food mistake? Guess I'm visiting another Dunkin in the future."