Applebee's Grill + Bar 13975 Progress Drive, Breese, IL 62230

"I have never been to a more dysfunctional restaurant. Took 15 minutes to order and receive drinks. Ordered an app, food came an hour late, of course ice cold, as well as missing my wife’s BOWL OF SOUP and never received the appetizer. LOL. Asked how long on the food at the 55 minute mark and boom, half came out but like stated, ICE COLD. Wasn’t really that busy for a dinner rush, seemed to have the staff to handle it. Just seemed like no leadership at all. Told the manager what happened and she just said “I know” and that she comped the bill. No other ramifications to correct the issues, just an “I know” c’mon. So my family of 5 only got to eat “3 fries and an ice cold breadstick” but the kids were starving. Appreciate the waste of an hour and 20 minutes to leave hungrier than when we showed up. I would’ve been more satisfied with a steaming pile of dog crap handed to me in 20 minutes. Because it would’ve been hot and I wouldn’t have had to wait over an hour. Wild. Lastly, they forgot the high chair I asked for, another 20 and I got the stickiest, most unsafe booster seat I’ve ever seen. So we tossed that to the side, I would’ve felt safe letting Casey Anthony hold my child at the table, rather then sit her in that disease infested booster."

"Took a LONG time to be served, ended up having to ask someone to wait on us. Ordered appetizer, that wasn't ever served. Took longer than expected to get our meal, dishes were not served together but one at a time, several minutes apart. Similar plates given to the wrong person, overall very poor service. Only reason not giving 1 star is the waitress was very apologetic for missing the appetizer and the sporadic serving."

"Was not real happy with the service that my daughter and I received this evening. Ordered our Food before two other tables that are server was waiting on got our food last. Ordered mozzarella sticks. They were served Cold had to keep asking the waiter what was going on with our food? No conversation between the waiter and me or my daughter. But yet she took a lot of time to conversate to the other 2 tables that she had and only got a $5 discount. Yes I will not be going back poor service especially the management and the waiter that was ours this evening. And to top it off My daughter told me that the breading on the chicken strips was more than the chicken on the chicken strips Very poor service. And after I ordered my shrimp that was supposed to get with cocktail sauce that they knew they were out of the waiter still allowed me to order it but did not tell me until she brought me my plate"

"We really enjoyed our experience at this specific Applebees. As a former restaurant industry worker of 12 years, I can honestly say I felt like they met the full potential of the restaurant including food, service, and atmosphere. We went in around Halloween and they had it decorated super cool. It actually felt like a neighborhood like in their slogan. I believe our servers name was Connor, he was great."

"Ordered a double cheeseburger with fries. $14 for the meal. I had them from here before, so something looked off. They cooked 1 patty and cut it half and charged me for the double."