Lowe's Home Improvement 1619 Homer M Adams Parkway, Alton, IL 62002

"Clean store with everything i needed for my home project. I like that they keep remnants of wood and carpet as well as small cuts of drywall for patching repair. Knowledgeable workers were happy to help us find what we needed"

"The shower pan arrived 2 days earlier than expected, I was helped with the large box to my truck. Also bought qt paint, drywall screws, cabinet door handle and Phillips screw driver. Very courteous staff in each aisle or deparent."

"Recently purchased a new washer and dryer from Lowes, and had the most ridiculous delivery and installation experience. Really I should say lack of installation and hardly a delivery. They showed up with the washer and dryer, and looked for as many excuses possible to not deliver the products into the right place in my house and to not install them. (For context the washer and dryer hook ups are in the basement in a finished room with a door that leads to the room that is 29” wide and the washer and dryer are 28” wide. We just bought this house and it is perfectly up to code. There was already a washer and dryer in the room, and were previously hooked up and working). The excuses included: “We don’t touch copper pipes” “We can’t install a dryer to a vent if the line goes up” “This doorway is too small” “Why would you want the washer put downstairs? We can’t install it anyways” “The bar in the basement is in the way, it won’t fit” “The dryer vent isn’t up to code” “The dryer makes a lot of heat and it could just go kaboom one day” After I convinced them to at least put the washer and dryer in my basement, since they wouldn’t put it in the correct room, and they wouldn’t install it, I caught them attempting to drop the washer off in the garage and had to tell them again to put it in the basement. I called customer service and asked about the cost of the included “free delivery and installation” Which is not actually free, it’s an 80 dollar charge according to customer service. Asked for a refund since they did not manage to do any of the above mentioned tasks, was told the supervisor would have to get into contact with me. I then proceeded to get a dolly and load the appliances into the room and install them myself with no issues at all. Supervisor never called, huge surprise there. I called again 2 days later and explained the situation, this lady was very nice but I could tell was new and reading from a script, basically told me there is nothing they could do. Never rely on lowes to install anything for you like this. I had a newborn at home and my wife was post surgery so I thought it would be nice to have someone else take care of it. Couldn’t have been a bigger inconvenience due to straight negligence and lethargy from incompetent staff members paired with a lack of caring from the customer service team since their hands are tied and they outsourced the delivery and install. I will push my experience to everyone I know because nobody else needs to deal with such a bad experience. Home Depot and other companies will have my business here forward."

"I was in Flooring alone for an hour trying to match up tiles. My wife went to find someone to help. Finally someone from a different department came and told me the tiles I'm trying to find are special order only. Why were these not labeled before I wasted my time? Ordering them is not an option since the 3 samples provided are different shades yet marked the same. Do better Lowes. You missed $1000 sale."

"This Lowe's location in Alton, IL is typical for this home improvement oriented chain. It is located on the Homer Adams Parkway which is a business corridor filled with hotels, restaurants, a mall, grocery stores, and various retail stores. Easy to find and with plenty of parking makes this Lowe's a breeze to get in and out of. The lay out will be familiar to anyone who has ever stepped into a Lowe's. Plants and Garden supplies on one end, lumber on the other, and everything else in between. The store is bright, organized, and well stocked. There are many employees "on the floor" to help you find what you need. Every single time I have asked for help, the are courteous and have went out of their way to make sure my items are found and questions answered. I prefer this Lowe's to the nearby Home Depot. I feel the overall experience, quality of items, and feel of the place is superior. My only gripe is that occasionally there's not enough check out stations open. Rest assured, when visiting this Lowe's you'll experience the company standard."