Goedeker's

"I’m Janet Hilario, it’s been a year and I still feel disappointed at the abuse this company did to my family. They stole more than $2,000 dollars from our credit card because we canceled the order. We were waiting for more than three months because they didn’t have the appliances. They said “ our policies …” they do NOT return all the money, they kept more than $2,000 dollars. Be careful with GOEDEKER’S."

"Bought a two-drawer, under-cabinet freezer from Goedecker's to store popsicles for parties. The center bar that separates the top drawer from the bottom drawer randomly detached from the left side preventing either drawer from closing without manual intervention. I reached out to them for help for this manufacture defect, and they told me to reach out to the manufacturer, which I did, who then told me that it was the problem of the dealer, Goedecker's. Their customer support is abhorent with short one sentence email replies, no assistance, nothing. Goedeker's doesn't stand by their product, and they definitely don't stand by their customers."

"Sold us a "new" dishwasher that was dented like it had fallen off a truck and was wet/dirty inside. They refused to replace it because we signed when the delivery person, who was in a hurry, dropped it off in a completely damage free box(clearly it was packaged with the damage and did not sustain it during shipment). I 100% advise you to NOT DO BUSINESS WITH THIS SHADY COMPANY!"

"This company is great. I would order from them again in a heartbeat. I ordered a hard-to-find cabinet that was exactly what I needed, so I was happy to wait for the item (COVID delays) once I found it at Goedeker's. They provided regular shipping updates while I waited so I knew the item was still on it's way. After the wait, the item arrived but was damaged in shipping. I was anxious about what kind of service I would receive to remedy the situation, so I was extremely happy to find out that working with Tim at Goedeker's was one of the best customer service experiences I have ever had. He followed up with us and took care of the problem with little effort on our part and we had the replacement cabinet within a couple of weeks."

"I recently ordered a $670 electric Speed Queen dryer from Goedeker's. It arrived 2 weeks late. I didn't remove it from the box until our installer was ready to install—we had to reschedule because of the shipping delay. When we removed it from the box, we discovered significant damage: it appears it was hit by a forklift, then boxed up and shipped. Goedeker's is refusing to accept the return because I didn't report the damage within 48 hours of receiving the dryer. I am appalled by the business practices of this Christian company. Their mission statement couldn’t be more misleading: "Goedeker's Philosophy: We believe everything we do should be for the greater glory of God. Our priority is to serve our fellow man to the best of our ability. We want our customers to see Christ in us and in everything we do." Steve Goedeker, you are using the Lord's name is vain. DO NOT purchase from this company. They have treated me as if it's my problem that I received damaged product. My claim file is still open, I’m waiting on their final decision. I hope they will do the right thing. So far, the best they can do is offer me a $50 refund."