Little Caesars Pizza

"Place is always packed and super busy. Came here on a Friday evening, the app said it would be ready in 45 minutes. So I arrived an hour later just to give them an extra 15 minutes. When I arrived they said my pizza hasn't even been started yet, despite the app saying it would be ready as I stated. Apparently there was an order for like 100 pizzas in front of me. Tamala went above and beyond and put my pie in the oven to ensure it would be ready. Great customer service Thank you so much"

"Food is usually great. Service could use a touch up. Either needs more workers because always busy or staff that do their job more efficiently. Tend to need customer service training or a better leader."

"They have a phone number, but don't have a phone. Not sure if the weed that I smelled was from the workers or the people coming in. I don't mind fully put I believe it is very unprofessional that they have loud music playing, but they were working. So kudos for that part. And the online ordering did not have what I wanted so I have a long wait for a simple pizza. A pizza that for another establishment would take 10 minutes, but for my thin crust hot and ready & hot wings take 25 minutes"

"Currently sitting in the parking lot waiting for crazy bread for over 15 minutes. Already have had the pizza for 10 minutes. They should not have promised a time on the app. You will wait forever at this store. For something as simple as bread. Placing the order ahead of time doesn’t seem to help any. Update. Got home. Included a picture of our pizza. And also no sauce for any of the orders of bread. I’m actually upset I had to give them 1 star. I would rather it be 0. $50.00 down the drain. Do yourself a favor and save your money. No one answers the phone when you call. I will try corporate tomorrow."

"Last chance for Little Caesars at Loughborough & 55. Second weekend in a row that my order was incorrect. I submitted feedback for last weeks visit on the LC website and never heard anything, so we’ll see if this has a different outcome, since I submitted my feedback there again. I received my pizza and the amount of cheese on the pizza made it inedible. Keep in mind I did not order with extra cheese. The crust was pretty cooked and crisp, but the amount of cheese on this pizza prevented layers of cheese shreds from melting. Unacceptable. I returned to the location, was harassed outside of the store by some teenagers who were loitering. They followed me into the store, publicly embarrassed me in front of staff and other customers. The manager on duty seemed to laugh it off and did tell them to leave me alone, then was speaking to the other cashier in a way that made me believe they knew the teens. One of the kids came inside, proceeded to walk into the kitchen, while giving someone the middle finger as he proceeded to the back. First of all, I would like to note that the manager on duty was very kind, he just wasn’t able to give me a resolution, which I thought was absolutely insane. Time to give your staff the tools they need to be able to help your customers. I told the manager that the pizza just had entirely too much cheese on it. He said, “personal preference, I get it. We can remake it but we’re pretty busy right now.” So… too busy to remake it? I asked for a refund. He seemed stumped by this one because there were multiple items in the order. I told him just to refund it all and I’d repay for the crazy bread. He seemed to think that was a great solution until he realized I ordered online. He said he was unable to refund me because I did the online order and the systems are not the same. Seems ridiculous to me, but who am I to question it. His suggestion was for me to call corporate and let them send me my money back. Well, corporate is closed at this time on a Saturday evening, but I will be calling during business hours. Absolutely insane that I paid nearly $15 for my order and he couldn’t even reimburse me for the inedible pizza they made for me. Again, he seemed to do his best with what he had, but additional training or troubleshooting for the staff is absolutely needed here. He stated several times “we can remake it but we’re busy.” I have worked in a pizza kitchen. When an order is made incorrectly by the staff, that order is prioritized to be remade. He kept insinuating it would be a while and I would be waiting. I’m sorry, I’m not waiting for a pizza to be remade when it was trash to begin with. If I don’t have any luck recouping my money, I will certainly be avoiding all LC locations for an indefinite amount of time. Completely unacceptable product, experience, and resolution."