Ace Hardware - Jacksonville

"19-year-old blonde haired woman stands with her arms on her hips right in front of the entrance. She's blocking the entrance. I have to ask her is there some reason why you're blocking the entrance?"

"Update 2/17/2022: Today I went in looking to buy a snow shovel, they had one and at a fair price. Old Post: I always thought they were better than the big box stores, due to more knowledgeable staff and better customer service. But today, I went in looking for something I bought there before. I couldn't find it, so I asked an employee. He told me the last time he saw it that it was in that area, which he pointed to. He then just walked away from me. The spot he pointed to was a spot I already looked at. But since he said he saw it there, I looked again, no luck, still couldn't find it. So, I asked another employee, they told me that they don't know where it could be. At this point, I left the store."

"Friendly, helpful service. I was greeted with a smile and asked by two different employees as I was shopping if they could help with anything . Didn't have what I was looking for during this visit, but I really appreciate the hometown feel and will certainly be back again."

"Went to the store with all intentions of picking up a gift for my husband. Having no idea what to get a man that has everything I decided to look around for ideas. Never got asked if I needed assistance or help finding anything. I did however get followed around by not only one employee but all 3 and the manager. I guess since I was looking around that meant I was a shoplifter. I even got stopped by management and accused of stealing something while I was inside the store still. I happily emptied my purse. Once the manager on duty that day realized I didnt take anything she just walked off without an apology or anything. Nothing like walking into a store intending to spend alot of money just to be accused of being a shoplifter instead. "The Helpful Hardware Store" not at the Jacksonville location."

"Very, very helpful! We borrowed a step ladder to retarp the load we had on the back of our pickup, and they let us use their back lot to finish what we needed to do. Kudos to the manager and her employees!!!"