Briarwood Apartments

"I applied for an apartment here and was denied. I have never been so happy to get that denial because, I was not shown the original apartment and the upkeep was pretty bad , not to mention the whole time I was speaking to the manager there was no eye contact. However, I did get approved for a beautiful one bedroom elsewhere but to whomever reading this , definitely read the reviews and look up the crime rate . Meanwhile , blessings and favor to all that is looking , if I had to refer an apartment overall .I would suggest you save your money and look else where, and I'm speaking in regards to the overall process."

"The gate is always broken and after being fixed the first time for but the hassle was so much because our gate key was not working after it was fixed so that night we parked infront of the gate of our unit. The gate remained closed for only two days. Now it's broken again it has been more than three weeks now which is not good for our security especially night time. Two Mondays ago there were Police cars at the parking lot arresting someone that they chased from Winrock that ran inside the compound just to escape the cops and that was just before 7 P.M. just imagine who goes in and out of the compound at night...The people at the leasing office doesn't care about the safety of their residents. And the dumpster is always full/overflowing with trash. We pay all the fees collected from us but the services is very poor...When you request for maintenance they would put in the status as completed in the resident portal though repair is not yet completed. When Debbie was still the Manager it wasn't like this. Atleast when you send an email she would immediately response to you or even make a call. These ladies now they are very rude and unprofessional. I regret renewing our lease. when you try to call the leasing office it's nobody answer it's on automated voice recording. And the neighbor's taking care of stray cats that always goes over my car and leaves footprints on the engine hood. We pay pet rent but the neighbors not. Who's going to pay for the damage the cat will leave ony car?"

"During my recent visit to my friend's apartment, I was appalled by the deteriorating condition of the building. The lack of maintenance was evident, with old and poorly kept apartments. Security was non-existent, with no cameras, guards, or even locked gates. Homeless individuals were found taking shelter in the laundry rooms. The units themselves were falling apart, with numerous maintenance issues such as malfunctioning AC, leaking refrigerators, and water seeping from the roof. Repairs were carried out in a cheap and temporary manner, highlighting the owner's disregard for the residents. The rent continued to increase despite the worsening conditions. Power outages and plumbing failures further plagued the residents, causing inconvenience and safety hazards. It is clear that these buildings should be demolished, and the negligent owners should be held accountable for their actions."

"If I could give a negative review I would. I’ve been living here since 2019. I’m extremely disappointed with everything about this complex. Let’s just start with the gate has been broken on and off for all of 2023. The gate being broken my car was stolen. When I requested to pay late I got so much push back from the JILL OBORDO at the corporate office. She is super rude and I do not see how she is working there. She refused to let me speak with a manager and told me that crime does not have a zip code and hung up in my face. I told her I did not want to speak with her. It took over a year for my counter top to get fixed my cabinets are still broken. They just fell off opening it. There is a roach infestation. A hole behind the washer and rats and it took them over two weeks to come fix it. It here is black all around the vents I have had nothing but problems. DO NOT MOVE HERE! At least when Debbie was here she would send people out and keep me updated. Not to mention I had a credit card stolen from inside my apartment and when I called to talk to the leasing office they acted like I was crazy for even saying that. This place is really not safe. And there is absolutely no concern for our safety."

"I don’t even know where to begin to describe how much pleased I am with the services of this company! They always answer their phone the moment it rings, they listen to you not trying to cut the conversation and really really trying to understand your needs. We had problems in our apartment (who doesn’t, it’s Houston lol) but they were resolved within hours each time! I have never seen a quicker response from maintenance. Also maintenance are super professional and really know what they are doing! When I had an issue with my AC and needed to contact the corporate office the lady named Bree was extremely polite, courteous and madly willing to help. Any time she promised she would call me back my phone would ring 10 minutes later and the solution would be there! Also Toni the Manager is doing a great job managing everything while the Property Manager left, she answers every email and every phone call and you can hear her smile through the phone! What a pleasant lovely stuff to deal with! If I could I would give this property 10 stars! A real real gem in the current housing market with strict tenant laws! Do not hesitate! These people will make you truly feel at home!!!"