Katy Ranch Apartments

"I can recommend a better condominium to live in than KATY RANCH APARTAMENT. The customer service is by far the best that can be offered in these facilities, thanks to Susana for her cordiality and kindness, both clarifying doubts and helping me in the process. The facility is one of the most beautiful I have ever seen. And the unmatched staff. I don't give it more stars, because you can't. Do not hesitate to come and ask if you are also eligible to live in this little piece of paradise."

"I recently had the pleasure of touring an apartment with Jesus Herrera, and it was an exceptional experience from start to finish. Jesus greeted me warmly upon arrival and immediately made me feel welcome and comfortable. Throughout the tour, his knowledge of the property was impressive, and he answered all of my questions thoroughly and patiently. Not only was Jesus professional and knowledgeable, but he also displayed a genuine enthusiasm for helping me find the perfect place to call home. He went above and beyond to highlight the unique features of the apartment, ensuring that I had a comprehensive understanding of what it had to offer. Additionally, Jesus's professionalism was matched by his friendliness and approachability, making the entire tour enjoyable and stress-free. He took the time to listen to my preferences and needs, offering valuable insights and recommendations along the way."

"I've been a resident at Katy Ranch for over a year now and I can't imagine living anywhere else! The staff is incredibly friendly and helpful, always going above and beyond to make sure my needs are met! 100% recommend"

"Been living here going on four years. The maintenace staff is 3 great guys really nice Hispanic, Alberto will go over and beyond to help tenants that's non Hispanic with work orders by putting on his translation app. The office staff manager Suzie is very sensitive when trying to explain certain charges on my account. I've NEVER ever been late paying rent at this property. The new owners Tam-Katy Ranch/corporate is no help when it comes to their tenants they favor Hispanic population. This is my first time writing a review after trying to resolve the fees added to my portal account not to mention since living at the property I've always had my own rental insurance and Tam property team is constantly charging me a $10.00 monthly fee. Tam property has a 3rd party that handles the insurance agreement for the tenants you just have to fill out form and add insurance information. I still was being charged and when going to the property to get information about the fees poor guy JESUS don't have a clue about nothing the staff needs training. I locked myself out of my apartment on Monday February, 26, by accident. The maintenance Alberto went through the garage with a key to manually open it and successfully I got into the apartment. After entering the apartment I went to unlock the front door while Alberto tried operating the garage by the switch bottom and it just went off the tracks. Now the manager Suzie told me to pay for it out my pocket and to get a company to service the garage. I explained to her that this is NOT right and for her to give me the company number who service this property. Today, Friday March 1st a hispanic man and women both about 80 years old in a black pick up truck came to service the garage. The man called me and I told him I was 5 minutes away to give me 10 minutes to get to the apartment while talking to the man he stating the charge will be $300.00 dollars mind you he never entered the apartment. I arrived to the apartment and let the guy in to see what was going on with the garage. I asked the guy several questions only to learn he never serviced my apartment and that he only came to the property about 10 months ago when called by a friend who works at the property. I asked the guy for a waiver and an invoice he stated he only took cash or zelle, also no company name no uniform just him and the lady.I know my rights when it comes to a company servicing the property a waiver needs to be signed Suzie got me messed up. I went to the office to pay my rent this pass Thursday for March payment and Suzie the manager told me that I need to pay my rent on the portal and that they don't accept cashier checks. I was leaving and noticed a Hispanic guy paying his rent with a money order that was accepted by Asst manager JESUS. So now what you have to say about that Corporate the company allows the managers to lie to tenants or just a certain race of tenants. Andrea the leasing manager and JESUS stop lying to y'all tenants its not cool and its very unprofessional for me to ask all the staff questions or concerns and all of y'all start speaking spanish very rude that's why this company have a high turnover not to mention all the violations my next door hispanic neighbor doing hair in her garage. By the way I'm not racist I'm just real folks read the reviews all reviews are not lies. I have all the proof pictures, receipts and all keep a track record of everything and make sure you always pay your rent and on time."