Galena Chrysler 11300 US Highway 20 West, Galena, IL 61036

"Didn't get title and tags until 5 months after purchase, and that wasn't the only thing! I bought a used 2021 Promaster RV from Galena Chrysler on 7/15/23 and have nothing but regrets. I called at least 6 times to Galena Chrysler, twice to Stellantis, four times to my county treasurer, and once to Automotive Titling Company to track down my title and tags. After many calls Galena Chrysler admitted the person who was initially handling documents had quit, and over a month after I bought the vehicle they were notified about a discrepancy in the titling paperwork but it went unnoticed by the new hire. After another month passed without tags I called on 10/11 and the titling person said it would be handled promptly within a couple weeks. I called them again on 11/1 and she had apparently sat on the corrected paperwork for over a week before sending it. Then Alex called ATC and mentioned there was some issue due to me having paid off the loan with Stellantis, so there's no longer a lien on the title and they would get this cleared up within 48 hours. He had warned me not to pay off my loan too soon (b.s.) but I did, so is this what I get in return? 48 hours turned into another month of waiting and I finally got my title and tags on 12/15/23 after further calls. I'm beyond pissed and frustrated that my expensive vehicle sat in my driveway for months without tags due to the incompetence of this entire team of individuals at Galena Chrysler. In the end there was no refund of my having paid them to handle tax & tags. Is there even room to write this entire saga? I found this vehicle online at a reasonable price and arranged to drive 3.5 hours with a buddy to see it, however this used vehicle had a hidden story not included in the online description and not mentioned during the call. The salesman who showed it to me had next to NO knowledge of how anything worked and couldn't demonstrate that major components of this RV was even functional. It was also dirty and with carpet having been removed to make a repair to the battery and left uninstalled, as well as other car parts laying in an overhead bin - it wasn't "ready to show". In the end I convinced myself to take a chance to purchase, that's when the "as is" paperwork came out showing it had previously been totaled and rebuilt. Had I not driven so far to see it I probably would've been smart enough to walk away, but I stupidly continued to make a deal. Alex and the salesman were able to stay late to pull off the financing so I could drive it away "as is", amazing how motivated they were to sell but not to support after the sale. It was obvious this RV was missing the 24" TV since the bracket was still there for it. But only after I got it home and had time to research the options that should be on this model did I realize what else was missing in this RV: - Missing outside shower hose with sprayer - Missing telescoping ladder for getting up on the roof - Missing solar panels on roof (can see mounting brackets where it was installed) - Black water sewer drain fell out of the PVC storage pipe underneath due to a missing screw cap and had to purchase another In the end I paid market price for a rebuilt with hail damage and missing major parts, and then couldn't drive it for 5 months and now it's winter time. I have no recourse having signed "as is" documentation. Don't make the mistake I did in dealing with these snake oil salesmen. Walk away when it doesn't feel right, and definitely avoid this dealer at all costs."

"Even though we have moved farther away, I will continue to use Galena Chrysler for service and repairs. I have been extremely happy with their work, pricing, and professionalism. Most of all, in my dealings with them, their honesty has been beyond reproach."

"Both batteries went on my van on a Saturday. AAA jumped the van but said not to shut car off and get to dealership. I arrived at 1:30 way past the time on a Saturday that they accepted walk-ins. This wonderful little girl, Maggie, made service our car would be serviced and that day. Maggie gets 5 stars for customer service."

"Terry was great!! I live in Michigan and he made purchasing and delivering my truck the best car buying experience I’ve had!! I’ve never had a car shipped but when I say I would do it again with Terry at Galena Chrysler! Thanks again!!"

"If I could give this place 0 stars I would. They sold me an unsafe car at 17 years old! My car was leaking brake fluid and told me there is nothing they can do. Should not of sold the car in that bad of shape. DO NOT buy from this place, overcharged and not worth it. Please be aware of this place!"