WorldMark Galena 5129 West Longhollow Road, Galena, IL 61036

"I am thoroughly disgusted and so upset to write this review. To give you a picture of me and my history with WorldMark, I am a Platinum member and have been an owner since 1998. I’ve have stayed at WorldMark Galena over a dozen times through the years. I’ve had my company attend meeting retreats there, vacationed, and even hosted get togethers. On this particular occasion a friend/co-worker was using the condo. There was a discrepancy with the dates of stay. My friend/co-worker called and said that the property was showing they were due to check out vs. stay an extra day. The person, Patrick, who stated he had worked there for three (3) years was completely rude, unprofessional, argumentative, and interrupted continuously. It got to a point where I got the WorldMark 800 person on the line and she was assuring him that my guests did in fact have the proper dates and his records were incorrect. He was horribly belligerent to the two of us and I informed him I would record him, “…he said fine…”, therefore I did. His horrible behavior continued for some time and not until I reminded him several times that I was recording him did his horrible behavior end. He explained he’d been up since 1:45 am dealing with a fire alarm going off. This is NO excuse for such horrible treatment of a loyal customer. He insisted we (the girl from WorldMark and I ) send him the reservation. Upon asking for his email he stated he could not get it due to being locked out of his email for two days. What?!?! I asked to speak to the manager, Christina Douglas. Patrick said she was off and could send me to her voicemail. He proceeded to hang up on me. I called back and asked to again speak to her. He again hung up on me. I will be speaking with her, however! I was able to speak to the “room manager”, Anthony. He was amazing. However, my guests left. So very sad that something so simple that could have been calmly resolved was turned into such a fiasco by Patrick and his horrible customer service. I will be lodging a complaint with WorldMark as well. No one who has invested so much money into a vacation property should ever be spoken to or treated as I, or my guests were. There are too many people looking for good jobs, WorldMark has always been a great place. Too bad they have such a liability working for them named Patrick."

"We rented a room via Hotel Tonight. There was a hot tub and a gas fireplace. Bed was a Murphy, but it was extremely comfy, a nice surprise!"

"Room was dated but had a lovely fireplace. Most of the service staff were a bit gruff and/or inattentive. Lobby was a bit eery. Recommend that you request extra key cards because a credit card or phone can deactivate the old-fashioned room key card, and after 11pm there are no staff on site, nor ican anyone be reached after that hour."

"We visited Galena for a family vacation. It was a great place to visit. The kids loved the game room! Spent a lot of time playing pool and ping pong. Our room was great and the Murphy bed was comfortable, much better option than a sofa bed. Only downside was that there was no outdoor pool and more insulation is needed. We could hear the people above us many times. Lots of loud foot steps-even during the middle of the night."