Cornerstone at Overlook

"If I could give this property a 0 I would . I’m never the type to leave reviews but the experience I had with these people have been ridiculous. I applied for a unit on 1/28 and move in date was set for 2/14 . I got approved for the unit on 1/29 , so I called the office since they never reached out about my approval . Spoke with everyone in the office and everyone kept telling me they would get back to me and never did . After 3 maybe 4 days of calling and emailing I finally got ahold of the “property manager” and let her know my frustration and she seemed to be concerned and promised better communication and apologized for the inconvenience. Moving forward I kept calling to see what information they needed and they still never got back to me. I live 6 hours away and told them I needed to know something soon . I left voicemails and STILL NOTHING. Today 2/15/24 they ARE BARLEY CALLING ME ABOUT MY UNIT ! Don’t waste your time here if I am having this much trouble trying to get my unit situated after already being approved I can just imagine how they take care of their residents ! Hillary rod jones Melanie could have easily just called and communicated something with me as they knew I was moving down and was stressing about my unit and nothing . Very unprofessional"

"Overall, the time I've lived here has been pleasant. The recent issues with lease renewals, the front gate being open 24/7 as well as exit gates are what has it dropped from a 4 to 3 star review. The maintenance has always been hit and miss, although it has been improving under the new management. I would say if the front office could be consistent, and the issues with lease renewals fixed it, and the gates issues resolved, there would be a much better rating! No major issues with bugs/roaches, no issues with other residents, everyone looks out for each other. Great community! The landscaping and overall aesthetics could use some help. Although siding was replaced there are some places up higher that weren't and need repair to prevent long term damage. Safe/good place to live overall."

"WORST APARTMENT COMPLEX EVER!!! Living here is the worst nightmare imaginable. If I could leave zero stars I would. Management could care less about their residents. They are rude, don’t respond, and they certainly don’t help improve the place they care more about making money than fixing it! There’s a tremendous amount of mold that takes over every apartment; you can’t get rid of it as the ventilation is terrible and makes you sick. You always have to be aware of an infestation because although you pay for pest control they never come, and this place is roach central. Maintenance never responds and will ghost you; if they do help they leave a mess. They talk about amenities but the pool is always closed and green. Cars will get broken into because the gates are always broken and are always opened."

"Not a good place to live. Management can be difficult to communicate with. Our unit, and the unit above ours had black mold for almost 9 months before management did anything about it. The management towed our vehicles on accident and made us pay to get them back. They tack on random fees and charges that they expect you to pay without question, if you question it they just say, that’s the way it is. The pools are always under maintenance or disgustingly dirty. If you have a choice of where to live, choose somewhere else."

"I was going to move but under the new management things are much better. Work orders get a prompt response, the grounds look nice, pools are clean and staff is very courtious and helpful. The rent is reasonable considering the area we are in. Its also quiet at nights. I am renewing my lease."