Legacy of Cedar Hill Apartments & Townhomes

"Customer service was phenomenal, covered all questions, very professional and welcoming. Showed me 2 different apartments, both very clean and was very thorough. RECOMMEND, ask for Maria!"

"DO NOT MOVE INTO THESE APARTMENT UNLESS YOU WANT TO OVERPAY and BE UNSAFE Let me start by saying this is one of the worst apartment complexes I have ever lived in. I was paying close to $1,800 a month for rent and 80.00 for amenities. That’s almost 1,900 and let’s not forget the trash pickup, water, etc. I was paying over $2,000. I had a poolside view and never got a chance to you the pool outside my apartment for my entire stay. This apartment is overpriced, and the amenities are horrible. Please read before you decide on moving in. They make you think, these apartments are wonderful and a great place to live. LIES, LIES, LIES. Go to the apartments at night and go to the back. Don’t look at the front clubhouse, that’s for show. Drive through the complex and you will see I’m telling the truth. As a resident, try calling the office and see that no one answers. I left several messages about problems, and they were ignored. Send an email and you might get a response. I have included photos and emails for verifications. In addition, there are multiple water shut off emails sent due to water leaks in the apartment complex. I’m uploading all of this information because I wish someone had given me this information in advance. Amenities (back pool) During my stay in apartments the water was so dirty and unclean there were ducks swimming in the pool. The water was a murky green and brown. I reported to the complex that teenagers were jumping the fence and getting in the water also. When I reported this information, I was told that they couldn’t do anything, and it was at their expense if they got sick. Nothing was done about the pool. I also inquired when the pool would open. I was told that it needed a part and wasn’t sure when they would get it. I was told hopefully by the summer. Well, another summer came and went, just another lie and the pool was never fixed. I had a pool side view that looked as if I was looking at the Trinity River. Also, you only get access to the front swimming pool when the office is open. There have been fights at the pool as well. Towing My car was towed, and the leasing office has my car information. Just because I wasn’t registered according to their system it cost me $342.00 and a missed day of work. I spoke with someone in the office and was told if the towing company agreed to credit me for the towing they would. There is no way a resident should get their car towed from a residence where they are paying rent. What’s the point of you asking what car we drive and the license information if it doesn’t prevent this. The towing company and the apartments have an agreement and they both are making money off the towing. Safety We received an email in reference to a shooting in the complex and it being on lockdown. There was never a follow up in reference to what happened other than the lockdown was over. There was also another shooting that was brought to my attention and no notification was sent. A resident was walking his dog when he was shot. The robbers were trying to take his French bulldog. He shot one of them and the other assailant was arrested. The resident was shot in the stomach and transported to the hospital. There are random shots at night and police have been seen driving through the apartments looking for suspects. Grounds: Dog poop was left on the steps and maintenance said they would clean it up and didn’t. Eventually one of the tenants knocked if off the steps after it had been there over a week. There are residents that let their dogs out to poop and then let then back in as if they live in a house. There are random dogs throughout the apartments without a leash. No one picks up the poop and it’s everywhere. The apartment complex doesn’t clean up at all."

"I have been at Legacy for some years not and it has not been good at all..so my review is not on that but its on the maintenance supervisor names Joshua Smith... I had some ongoing issues with my apt for years and they keep changing leasing office personnel, so he was new...when i tell you , he gave 200% attention to the issues with my apt and took care of them very promptly, and was genuinely concerned about that happiness of the tenant and of the job being done correctly, he showed empathy and got the job done correctly , he is very attentive and very knowledgeable of his job and duties,.his kindness diffused the situation , previously management was 1000% rude and the office was horrible but this young man has restored my faith in the service at Legacy...so this review is only about Him....ill do another one for the other side...but thank you Mr. Joshua Smith i truly appreciate your great work and your awesome customer service and your prompt and courteous attention to your tenants, it went a long way...keep up the great work , its people like you sir that make the world a better place. Joshua Smith....great job sir ....thank you for taking care of a 2 year issues in 15 mins !!!!"

"When we first starting looking into Legacy of Cedar Hill Apartments, I felt that this was going to be a good experience. Well once certain fees were paid and lease signed, things turned for the worse. We were given a move in that changed 3 times. Once the for real move-in date came, the apartment was not inhabitable. The appliances had not been reconditioned and serviced, the dishwasher was broke, roaches were all in the kitchen, bathroom, and wash area, and the kitchen cabinets looked as though they had water damage. We demanded that these issues be fixed before we actually moved in. After move-in, I will say eventually things got better. The office staff was prompt about responding to any of our requests. Our unit finally got its W & D, new blinds were installed, new dishwasher installed, other appliances fixed, and pest control worked to resolve the roach issue. We have gotten to know the office staff, and they really try to make sure their tenants live comfortably. For this we say thank you!"

"HMM WHERE DO I BEGIN? Mailboxes are NOT secure. They are constantly broken into on a regular basis. Broke Down, Wrecked Vehicles throughout the complex, constant car break ins, trash always overflowing, grounds are NOT kept clean, back pool hasn’t been open in nearly 7 years “YET YOUR PAYING FOR IT” the smell of weed smoke in the vents is ridiculous, the ant problem is just outrageous and the rent prices are horrific. Do your homework, go visit for yourself in the day and at night, stop and ask someone how is it living there ? By all means do not move to this dump, you can find better."