The Jane at Preston Trails

"we have been here for about 8 months and made the decision to transfer to a bigger unit! Nicole made the process super easy for us and took care of us the entire process. nicole, jayden and will make any issue we bring up to their attention a breeze to fix they’re all super nice, but having a good relationship with leasing managers also depends on the tenants lol!!"

"Imagine starting your day as any other, only to have it derailed by a relentless barrage of notifications from your phone. Confused and anxious, you check to find they're from your car's camera, showing a tow truck dragging your car down the highway. That initial shock, that sinking feeling as you rush to your window only to find your parking spot empty, was my reality. It was not just an inconvenience; it felt like a personal violation. This wasn't an isolated incident but a consequence of new management policies at The Jane. Despite office hours of 9 AM to 6 PM, which clash with the typical 9-to-5 workday, residents are expected to collect a parking sticker to avoid towing—a near-impossible task for many of us. What's absurd is that we had already provided our vehicle details upon moving in, a procedure that should have sufficed. The day I went to retrieve my car, costing me $317, was the day I realized how much The Jane had changed. It was the day I saw through my car camera, a tow truck operator from DFW Tow Inc. brazenly enter my vehicle, only to hastily wipe down the door upon noticing the camera. The violation of privacy was palpable. The flyer I picked up, claiming a warning would be issued before any tow, turned out to be empty words. There were no warnings, just actions that spoke of a disregard for the residents' well-being and financial stress. I'm speaking out because silence benefits no one. The Jane, once a place many of us were happy to call home, has transformed under new management. They are exploiting residents, neglecting basic maintenance, and failing to communicate effectively. So, if you're considering moving here, be forewarned. If dirty stairs, dog feces, poor management, and the very real risk of your car being towed while you sleep sound tolerable, then The Jane might fit your criteria. But for those who value respect, transparency, and fair treatment, it might be wise to look elsewhere. I am one voice among many, choosing not to remain silent, hoping to shed light on the realities of living at The Jane. It's a cautionary tale for potential residents and a call for change for the current ones."

"My story. I have many concerns with this place. I lived on the second floor. The hallways were very badly stained filthy. 2 the elevators would go out out- stopped working in the middle of my move. The hallways would flood. The gate codes would not work half the time. I was constantly given inaccurate info about my lease and time frames. I was kicked out of the system when trying to pay my rent and made to physically bring in my rent payment. Assistant manager treated me like I was less then. I reported this to the manager Paula but yo no avail. At move out I was over charged for cleaning & charged over $1,100 to replace carpet that only needed shampooing for normal wear & tear. I never ever spilled anything or stained the carpet at all! I was lied to when they told me the apartment had new carpet at move in when neither manager was employed there at the time of my move in. I was not given the opportunity to walk the apartment with the assistant manager Nicole P. at move out. Now that I am fighting the charges they ignore my calls, emails etc. But no worries I am contacting corporate about this matter. I'm not done with this. Pastor D"

"Unsafe Living Conditions at The Jane At Preston Hill! SINGLE WOMEN DO NOT MOVE HERE! IT IS NOT SAFE! SEVERAL WOMEN HAVE BEEN ATTACKED! I am writing this review with a heavy heart, hoping to shed light on the alarming situation at the Jane. My experience here has been nothing short of a nightmare, and I feel compelled to share it with others to prevent anyone else from going through similar ordeals. Incompetent Management: The management at here under the leadership of PAM and NICOLE is utterly unprofessional and incompetent. They consistently display a blatant disregard for residents' well-being. Numerous attempts to address issues with them have been met with dismissive attitudes and a complete lack of urgency. Forget calling corporate because they do not care. 2. Rude Customer Service: The customer service at this apartment complex is shockingly rude and unhelpful. Residents are treated with disrespect, making it clear that their concerns are of little importance to the staff. Communication is non-existent, leaving tenants feeling abandoned and frustrated. 3. Appalling Amenity Conditions: The amenities promised by Jane are far from the reality. The state of the facilities is deplorable, with unclean and poorly maintained spaces. It's evident that no effort is put into ensuring a safe and enjoyable environment for residents. 4. Pervasive Trash Issues: Trash is a constant problem at this complex, with overflowing dumpsters and litter strewn across common areas. The management's lack of initiative to address this issue creates an unsightly and unsanitary living environment for everyone. 5. Disturbing Criminal Activity: The alarming rate of criminal incidents within the complex is deeply troubling. Ten reported robberies, car vandalism, and, most shockingly, a reported sexual assault have created an atmosphere of fear and insecurity. It is unacceptable that residents' safety is so blatantly compromised. In conclusion, I strongly advise anyone considering Jane to think twice before committing to a lease. The combination of inept management, disrespectful customer service, neglect of amenities, and a concerning level of criminal activity makes this complex a hazardous and unpleasant place to call home. It is my sincere hope that this review serves as a warning to potential residents, prompting them to look elsewhere for a safe and secure living environment. Management under the leadership of Pam and Nicole is horrible. Jayden their side kick has a horrible personality as well. Maintenance steals and come into homes unauthorized."

"Honestly I want to give them 0 stars. This is the worst place I’ve ever stayed while paying nearly 1500 a month for a one bed room one bath. Nothing at all luxury about this place, for starters when I first moved here I was told I was on the first floor just to pick my keys up and I’m on the 3rd floor in front of the pool with a 1yr old kid. Nxt month I began havin electric problms every time Ide turn on the microwave, blow dryer, or my iron. Maintenance came over abt 10 times then they sent a real electrician which stated it was a pricy job but he was certain they wouldn’t approve or approve minimal work which is what they did. After he left the problm start right back the next day which continued the whole time of my lease, even now!! During the snw storm our building went 3-4 days without water and they never offered to get tenants a hotel room which they were supposed to do by law. I calld the office and left several emails abt compensation. It got to a point where the entire building had to go get a ton of water just to bathe or survive for those few days. Risk our life to go get water on very icy roads & no one offered to help. After callin corporate they then gave me 150 credit on rent, but when I askd neighbors no one else received it. Months later Someone broke into my car and stole my license plates, when notifying management they told me the cameras only work during the day. So I had to call the police make reports and try to retrieve everything on my own which took several months and had me late on rent. They didn’t care at all and refused to help me or remove any late fees. I finally got fed up and called corporate AGAIN just for my email to be forwarded to the manager on site. A week later I received a letter on my door stating I couldn’t renew my lease which is fine because I didn’t plan on it anyway. These Apt are HORRIBLE. Fast forward to 9/24 my apartment key fell off so I called the emergency maintenance line, I was also provided another number for maintenance which ended up being the managers cell. She refused to help after stating I had been sitting outside with my kid, she didn’t care at all!! I called lock smith and was told over 183 to unlock the door which I notified her of and was ignored. So I had to get a hotel room until I was able to get in. The next day I called again and was told they removed that feature and we can no longer get help with locks and locksmith is the only one that we can call. If that is the case why wasn’t this communicated with tenants, the voicemail still has it as a option and says it’s 50 for the service. What’s so luxury about the apartments if all the features aren’t offered anymore when needed. The gates to the building have been broke since I moved here, anyone can walk in LITERALLY ANYONE. The pool is crowded with 50+ people who don’t stay here every night. They attempted to get a security guard which didn’t work, so I took time out of my day to go clean the pool area, pick up and throw away all the trash, clean the halls & stairs. These apartments are disgusting and I wouldn’t recommend to anyone. The new staff is ridiculous, Nicole always has a nasty attitude and her kids in the office all the time but they don’t answer the phone. William is the only one that actually does his job and has been here since I have. The new “manager” is no help, I use to literally help her clean the pool area after getting cursed out & called “racist” by people who aren’t residents and made sure she was okay. I refused to sit on my balcony and watch the trash fly around and her be mistreated, but the way I have been mistreated as a tenant is beyond me. I will never in my life accept this level of disrespect by anyone anymore especially a sleezy apartment manager. They let dogs swim in the pool, the propane grills don’t work & when a request is put in they close it but we can’t have grills on balconies soo?! Just don’t move here save time and money."