Monterra Village 8301 Monterra Boulevard, Fort Worth, TX 76177

"Moved into aparment and the ac dose not work is in pieces can see it from our balcony got moved in on a Thursday was told the ac not working was not an emergency and we would have to wait till monday. Very frustrated we were moved into a unit without a working ac and not only were not notified of it but also cannot have it fixed"

"I am very pleased with my experience at Monterra Village. I came in to view a unit. Jennifer explained amenities, floor plans and rates. She took me on a tour of a unit and emailed me an application the same day. Upon approval I signed my lease agreement and picked a move-in date. On my move-in day, I picked up my keys and was greeted with a warm welcome. My unit was clean and move-in ready!!! It was a very seamless process. Very very impressive. Don’t let the low google rating fool you, like it almost did me. This is a beautiful community."

"Lived in Monterra for about almost 2 years, Nice apartments specially the renovated ones with attached garages. Price is little over price. The problem is management, lot of miss communication, the people on the front desk are really nice and they try to help you. Went on a trip on winter when i came back my apartment was under water, noone call me to let me know, the started to brake walls,floor ect while i was on vacation. Once i came back found my apartment apart. Won't even pay me a Hotel i slept 2 days under terrible conditions. They take more than normal to fix things, water draining and they say will be back later to fix it (2days). They move me to another unit that was better (wasn't my fault) and when my lease end they wanted me to pay even more. I won't say don't move here but if you do be aware you may have some problems."

"Where do I start? Staff is completely incompetent from top to bottom. If you have a maintenance issue good luck it will take forever to get fixed. You’ll have to go full “Karen” to get anything accomplished. When they actually do show up the maintenance staff will use your silverware as a tool and put it back with the clean silverware. If your lock breaks rendering you unable to leave because you can’t lock your apartment that’s now you’re problem. You’ll have to replace the lock yourself so you can go to work and no longer be a prisoner in your own apartment. Then you’ll have to go make a copy of the key yourself as an added bonus. If a water filter on the refrigerator goes bad guess what you get to pay $90 for a new one. Even though it’s their appliance you get the luxury of paying to maintain it. Apparently the Perot’s can’t afford it. Also had an ant infestation for the first six months. So enjoy throwing an entire pantry of food away on several occasions. Speaking of ants they’re everywhere so good luck walking your dogs they will get bit. Trying to call the office yeah right it’s a call center. The only time they speak to you or are even slightly courteous is when their trying to get you’re signature. All these things are extremely frustrating but don’t you dare show emotion because they’ll just make you out to be a bad person. So be prepared for a lot of frustration and high blood pressure. This place is a dump look elsewhere"