Home2 Suites by Hilton Fort Worth Cultural District

"Mrs. Sarah is top tier! I’m already a fan of Home2 Suites hotels, but she puts this location above the rest. The cleaning staff is also incredible! This is by far my favorite location in the Ft Worth area and any chance I get to stay here I will!"

"Super walkable location. Rooms were just fine. Despite being relatively new, it kinda felt like an older hotel that was renovated to look modern with bright colors and geometric shapes. I wish they had more warm-yellow lights in the room instead of the bluish-white lights."

"Stayed for 8 nights during the NCHA World Finals. Not sure what other people are talking about, location is great and both levels of the parking lot were safe and never saw homeless or waste. Sarah the supervisor was very helpful and made sure our stay was going well, each time she saw us. Front desk and housekeeping were available to assist us anytime we requested. Will definitely stay again next year!"

"As a person that reads reviews first before book, I should’ve stuck to that habit because I ignored it this time and seriously regret it. Not only was the staff unprofessional, but the location is unsafe and in the heart of Lancaster surrounded by homeless encampments, stray animals and human excrement and bodily fluids. If you have ever been in this area, you know it’s not the best despite it being near TCU and other major attractions and establishments. The entire parking structure smelled of urine. The parking is abundant though because it’s not the safe. Most people may opt of parking there. Nonetheless when I came it was quite empty so I could park anywhere but you’re limited to one space and one parking pass despite me having two vehicles one for work and the other for leisure. The staff wasn’t that welcoming and often had conversations with other staff members instead of getting you checked in or out quickly. Phones calls take priority over in person guests. Would I recommend it, probably not."

"Racist, dishonest, and discriminatory location. Front desk representative was very nice and accommodating, nonetheless that’s where it ended. The “supervisor,” a heavy set woman, inserted herself in the situation and here I am explaining the discrepancy to her and how I am showing an active reservation in addition to getting notifications about “checking in” thinking she would have the decency to understand the situation before even dismissing it, she began talking about what she can’t do, won’t do, followed by an “oh well” attitude. She was quite nonchalant and condescending about the entire issue. I booked a suite here for several thousands of dollars and upon even arriving, I made sure to confirm the reservation via reservations and was told everything was good to go and was directed to go “check in.” Arrived at the location and this same reservation that was easily found and confirmed two minutes before arriving was now miraculously “canceled” but there was no record about the cancellation ever given to or received by me. She argued the entire time that I was the one that canceled it when I found out via the customer service representative that the hotel was the one that canceled it and that they lied to my face. Never again. If you don’t have the complexion for protection don’t bother coming here. Assumptions will be made and you will be standing there dumbfounded despite having receipts and confirmation numbers. Also, very sketchy neighborhood. The parking lot has urine and feces all about. Update: The response the company provided is false. They were not the least bit helpful and I would never consider this location in the future, EVER and will not be reaching out to them after the way they handled the situation and lied to my face. Miraculously they were the only one with record of a cancellation, because they were the ones to cancel it. They continued to claim that the reservation was booked through a third party and it was not and even if you claimed that to be the reason, you were unconcerned with assisting in the matter. The fact that you disregarded the actual proof in your face is why you will never get my business and hopefully the following reviews that shows how they cancel reservations on their own accord deters interested guests. Despite showing them my CONFIRMED and active reservation, the supervisor couldn’t care less and kept shoving something she printed in my face. I was mocked by the supervisor, she had zero patience or concern for the issue, and continued to have sidebar conversations with the front desk representative about what she planned to eat and her bathroom breaks while also discussing other guests in front of me while I stood there confused about this and hoping for further assistance. I paid out of pocket for a room just to figure the issue out and when I did, the hotel was contacted and the representative on my behalf gathered that the HOTEL canceled the reservation. Why would I arrive if I canceled the reservation? Not only that, I showed this same supervisor and her supporting staff that it was not canceled. She still didn’t care. I was refunded everything after further investigation into their dishonesty. Foolish location and very dishonest. Never again."