Medical Clinic of North Texas

"They don’t listen to patients -trying to order unnecessary tests to run up your bill and then when need an actual follow up test they require another doctor’s office visit even when just seen for same thing in 6 months. Terrible customer service -don’t return calls and when they do, it take 3 days to get an actual response with multiple follow up calls from office staff. Side note - I’m in the medical industry. Hate to see how they treat the lay person!!!!!"

"I have no complaints. The staff has always been helpful and friendly and the doctors really seem to be knowledgeable. I see Dr. Juby Joseph as my primary care physician. He and his staff were all friendly and knowledgeable. It was a good experience over all."

"I am very exasperated with this facility. I have waited on the telephone line several times for OVER 20 minutes. I have left messages, and have NOT been called back. I like my doctor, but, the people that answer the phone lines, and the phone MESSAGE is awful. Not caring, not correct, and I have tried to push every button it says, and NOBODY answers. I finally pushed the number with the contact as if I was a doctor. I was told by the manager that this would be corrected. It has not..and it has been over a week. I was told by the person on the corporate phone message board that this only happens on Mondays. That is NOT true. I would seriously consider finding a different place to go to the doctor just because of this."

"I liked the doctors, but they have terrible customer service. It’s impossible to call the office directly (literally, the number isn’t listed. You just have to call into their main call center). Because of that, if you need to get a hold of a doctor, forget about it. Need records sent somewhere? Good luck getting the message passed on from person to person whereas a normal doctor’s office you could talk to the person responsible for sending the records. Do yourself a favor and pick another practice."

"I had a 1:15 appt. The doors were locked until 1:32.. no where to sit in the hall. Older people trying to stand in the hall or going back down the elevator to find out the door was still locked.. I guess they had a meeting for awhile. No one cares here. I had Dr Bindner for diabetic care. He kept 1/2 his patients and left the other half to fend for ourselves. They have a great assistant however her Dr is not accepting Bindner patients..on to the next one.. Melanie V. It's now 2 o'clock. I'm still sitting here...."