Quest Diagnostics 1615 Hospital Parkway it says 1st floor on the Google maps info. It is actually 2nd floor, Bedford, TX 76022

"Went here after dentist appointment in Arlington, as this was the closest location I could go to afterwards & not have to wait much later in the day to be seen. This was the 2nd location I got into for an appointment at 2:10 pm on a Friday after I couldn’t get in at Fort Worth location off 8th as a walk in during the late morning. Got in and checked in for appointment, no issues. Was seen on time. Phlebotomist I had was a nice guy. Couldn’t initially get the vein in my arm to draw any blood so he tried my hand, and no issues from there. All in a matter of time it was over and I was on my way. Wish the blood draw was a bit easier but it still went ok."

"I am a Type 1 diabetic & I could not get an early appointment so I took the 12:30 pm and arrived at 9:00 after fasting all night hoping they would take me early. I waited until 11:20 and found a tech who serviced me before & told her. She brought me right in knowing that I had gotten weak waiting. Early appointments should only be reserved for people with health issues & that had to fast."

"Lousy place and disorganized. I made an appointment online, it was confirmed . I checked in and I got a message that I was checked in. I talked to an employee and was told they had no appt for me so I showed it to them off my phone, my confirmation of appt and my arrival & check in confirmation. She said you just have just have to sign in again. Don't know what happened she said to me and she walked away. They cleared all the walkins and other appointments of other people. I am still here now 2 hrs later waiting to be called in. What a dang horrible mess! Never again will I ever come back here. Another person also ran into the same mess ewith the same issue yet she signed in as a walk in. QUEST fix your darn Mess!!!!"

"My doctor faxed over orders so I made an online appointment. Arrived well in time, was taken back and was told there weren't any orders on their system. The tech had me call the doctors office and they refaxed the orders over. I waited about 20 minutes but was told by the tech (Rosie) that the orders still weren't in. I left. I called the Quest help line and was told that yes, the orders are on the system, wrote down the name of the person I spoke with and made another online appointment. Once again, showed up in plenty of time, was called back by Rosie and *poof* once again the orders are no where to be found. I told her who I had spoken with that stated, yes, the orders were there. Once again called the doctors office, they faxed, orders "never arrived". . .so this is now my second time of going in. Repeat this situation 3 more times and that's where I stand now. . .been in 5 TIMES and STILL they can't find the orders. I so wish I could charge Quest for my time, fuel and aggravation. I will add that I am a type 1 diabetic so fasting is a very difficult situation for me - I can't take the risk of taking my insulin while waiting as I don't know how long of a wait, even with an appointment, will be. I can't be playing waiting games. While on my last visit there were 2 other people that were frustrated as well, one calling her doctors office to have them refax orders. I spoke up and asked both of these people if Quest had lost their orders too. Both affirmed that yes, Quest had. That's when I decided, I'm done. Quest isn't the only lab in this area. I called my doctor, had them fax the orders to LabCorp and *boom*, blood work done without issue. Orders were there when I arrived - in and out quickly. Quest, I don't know what needs to be done on your end but this whole experience with your clinic was a nightmare. Fix whatever the problem is because as you can see, your reviews are going downhill quickly. Corporate, I hope you read and take these reviews to heart instead of just sweeping them under the rug. And please, I don't need a canned response of "thank you for your review, we'll pass it on to (whomever). Those canned responses don't fix the problem. Action fixes the problem."