Herman Miller Retail Store 3107 Knox Street, Dallas, TX 75205

"A cute little store with a very nice employee who let us browse and showed us swatches and was not over bearing. She gave me great warranty information that I was not aware of."

"Very happy with the customer service I received here. Everyone was friendly and helpful. Ashleigh specifically was very knowledgeable about the different chairs and helped me learn the adjustments on the different models. I went in thinking I wanted the Embody and after trying out every chair decided on the Sayl Gaming since it had the forward tilt function not on the standard Sayl. Since I wasn’t ready to purchase that day Ashleigh was able to send me a purchase link to the Herman Miller store and I ordered the chair a few weeks later with free home delivery. The chair arrived assembled which was a nice change from the Secret lab it replaced."

"I went in to buy a chair for my son’s college graduation gift. Ashleigh educated us about the various models, sizes, features, colors, finishes, & options. She was a wealth of information & presented it with no pressure to buy. I ended up buying one for myself too because the chair was so comfortable, especially for long days on back-to-back calls. Our chairs arrived & my son’s had a small, stray piece of plastic in the box & the lumbar support had come off (easily snapped back into place). Everything looked fine, but we called customer service to ask if anything might have been broken during shipment. No questions asked - they processed an exchange & shipped a new chair immediately. Returning the first chair was easy too. We were amazed & delighted by the fabulous customer service. I highly recommend stopping by the Knox Street location if you’re thinking about an Aeron chair."

"I purchased the Aeron chair (Size A). This is easily the best chair I've ever sat in - it's so customizable, I feel like it was made just for me! I worked with Kayti, who provided all the information I needed to make a choice. No high-pressure sales pitch, just comfortable conversation. And the chair arrived even earlier than expected!"

"I have a bias toward Herman Miller products so take that into account with my review. There's a kind of cult following towards the brand. The furniture designs are as much an art piece as it is a technically superior product. The aeron is a symbolic representation of the dotcom boom and failure. You can pick these chairs up on Craigslist and the like for cheap so why buy them here? The quality, warranty, customizations and knowing someone hasn't done something dirty in the chair before you. The warranty is 12 years... unheard-of in this age. Anyway, this store is setup as mostly a showroom where you can try and customize. I own four different Herman Miller chairs as of this writing. I've RMA'd one time since owning all of them. Remember, the warranty does not transfer over if you buy it used. If you buy it used, it's on you to repair. Also, it seems Herman Miller has been nice in most cases to let you buy certain parts if the warranty is not available to you. If you haven't seen Herman Miller products in a while, you should check out the store. They've added loads of custom options from material to color."