Crate & Barrel 3104 Knox Street, Dallas, TX 75205

"I don’t know who’s in charge of their training department or how they do it but every soul I talk to in this place is so kind and happy. The store is always clean which is a huge plus."

"The ladies in there really took care of me. I ordered a set of martini glasses online for store pick up. At the store I found a different set I liked better and even the order was not ready they help me pick out the glasses I wanted and refunded me the order I didn’t want."

"Lots of nice furniture, if you can afford it. It's quite expensive. I didn't like the color scheme of the furniture. It's all bland, beige and white everything. But I guess that's just the Modern style unfortunately."

"Never use the design service at Dallas store. They are horrible... "Fallon Benzenhoefer" was our designer who promised to deliver our furniture on time but after we placed the order ( more than 10 months before our expected delivery), she completely ghosted us and ignored all of our followup emails regarding the delivery and we ended up living in a new house without any furniture for over a month. She just took the sales commission and did not fulfill her obligation to monitor delivery that she promised. Later on, the store manager told us they will no longer service us because we used abusive language (complete lie) in the followup emails that she completely ignored. We spent $30k with them and it is unbelievable and that this is how we are treated by this store."

"Excellent customer service. Their staff are always friendly and helpful. I was greeted by just about everyone I walked by and I very much appreciate that and am willing to spend more in the store when the customer service is great."