Lowe's Home Improvement 8520 South Hampton Road, Dallas, TX 75232

"Worst customer service experience in my life. They do not help over the phone (if they even answer, currently waiting over an hour! Keep getting transferred), and when you go to the store no one wants to help at any time or day. I have been waiting for a dishwasher to be delivered that I purchased over a month ago. It took me weeks just to be able to purchase because the hoops they made me walk through. Not sure if it’s this store, but seems like it’s a combination of this store and Lowe’s the company that are just terrible. All their employees say I can only be helped by the person who happened to be the cashier when I made the purchase. Never shopping here again for anything big or small."

"I'm disappointed the staff goes the opposite way so they do not have to speak to you or offer assistance. I was working on a plumbing project asked for assistance and the employee pointed were I needed to go and ran away. I'll just drive farther to Arlington next time."

"Today, I was buying multiple appliances and I wanted to have someone’s advice. With all the bad reviews about Lowe’s customer service I wasn’t going to go. But we decided to give it a shot. To be honest, I was impressed by the customer service we received. Especially on the appliance department. Our sales person was Tommi from appliances and she was amazing. I can’t speak for the rest of the store, but at least for me, I will be shopping more at Lowe’s. Thank you Tommi for your help"

"I hardly ever try find help since I know my way around the store. I like to browse before purchasing whatever I came for but in my last visit two employees showed up to find out if I needed help, yes two. I told them I was looking for grass seeds but their efforts in trying to help me find the item were futile and ended up just pointing me to the garden center and send me on my way. I like to see the paint department manned as they always missing. Sometimes they have cashiers but most of the times they only have self check out. I like the craftsman brand tools and always looking forward to the holiday deals. In the past: I didn't have any issues finding hardware for my garage door. Check out is usually okay, returns are often easy sometimes there's no line. Their garden center is perty big."

"1 Star because why isn't there anyone around to help.? I searched for someone to help me find a piece for my kitchen sink and couldn't find anyone. I went to customer service, and they said the person was at lunch. 5 stars for Erica and Dewayne. Then Erica, a fulfillment employee, offered to help even tho she wasn't sure where the item would be. We found the item, and then we found Dewayne, who confirmed I got the right piece I needed. Thanks to them for their great customer service, or else I would've just gone to Home Depot."