Fairfield Inn & Suites by Marriott New Braunfels 1465 Interstate 35, New Braunfels, TX 78130

"Was not impressed with room at all. Room 127 I don't know about rest of the rooms but it's not worth almost 200. One of the main reason I wanted to stay here was heated pool and hot tub. The pool was barely warm . The hot tub was not heated at all. Now the lady at front desk was a sweet heart. But this room really needs work. . I have stayed in slot of these kind of hotels before. But I half to say this was the worst one yet."

"This hotel is immaculate from the lobby and facilities to the rooms. The staff is amazing and definitely went above and beyond to accommodate us during our entire stay. We initially chose this hotel because of Rochelle, who took our call when we first called to ask questions. She was extremely helpful and knowledgeable. She cares about every guest who walks through the front door and it shows in the way that she makes everyone feel appreciated. We also wanted to thank Shelby at the front desk, she was incredibly kind and helpful. She helped us several times throughout our stay and we appreciate both Rochelle and Shelby, as well as the housekeeping staff, who all are definitely a part of the main reason this hotel is so successful. We will continue to recommend this hotel to anyone who is traveling to the area. Thank you."

"Good location and excellent service by these folks. The front desk lady was very accommodating after my work plans changed by allowing me to adjust my stay. Beth helping out at breakfast was very nice and kept the place clean."

"Megan checked us in. She was extremely friendly and helpful. Both Megan and Hillary answered our questions and gave us helpful information about the Wurstfest we had come to town for. Megan offered to look into transportation for us and called our room once she had obtained the information. Hillary helped us out with some toiletries that needed to be replenished in our room. Both of these women provided exceptional service."

"The service staff was terrific, however the floors were dirty and left residue on my feet. Could not walk barefoot in that room because of the dirt. There was a stain on one of the comforters so we chose to sleep on the other bed. The bed was comfy. There were crickets living in the entry light that did not work. At first I thought something was beeping but turns out it was crickets chirping. The service staff again was terrific and was able to get maintenance to stop the running toilet but the whole place needs a deep clean to be honest."