Quest Diagnostics 3300 Bee Cave Road, West Lake Hills, TX 78746

"Claudia was there the past 2 times I went to get blood drawn and she is the sweetest, spunkiest person! I adore her. She prides herself in being efficient with the queue. She's super personable and I look forward to seeing her every 6 months, if I'm that lucky. She's a keeper."

"This location is hit or miss. If you get a particular woman there, she will complain about the other patient she just saw or the one waiting in the waiting room or the company itself. She'll also puncture you, you bleed like crazy and your arm will hurt for several days after. If you're lucky to get the man who is there sometimes, he's good at the blood taking. Try the Jefferson Square location instead. That phlebotomylady really will make you wish you never stepped inside that room because once she shuts that door on you, get ready for some eye rolling, complaining and unprofessional behavior. This is pretty standard MO for her--I won't be going to this location ever again. Last week was the last draw. Blood draw that is."

"This is a complaint about the Westlake Austin location. I specifically asked twice to make sure that the technician included the Pro BNP test was in the blood draw at the time the tubes were being filled from the needle in my arm. This was AFTER I made a special trip to produce the lab slip with the Pro BNP test request. Even after I had to wait because my first lab slip did NOT include the Pro BNP test and went to get another one, the technician STILL did not include the BNP test which was the ONLY test result important to me in the entire lab draw. This is NOT the first time I have had trouble getting a PRO BNP test at that location. The last time I tried to get a ProBNP test at that location the results said the test showed blood too febrile to use. That was not the case at the other lab company I finally got the test from. I AM DONE WITH QUEST and will be making social media complaints and bad reviews about your company and especially the Westlake Austin location."

"Naisha provided an AWESOME customer experience. She was very professional, attentive to details and cared about my needs!! ... a BIG shoutout to you!! I had an appointment and was called in time."

"Rude and unprofessional. I'm unaware of when they take their last walk in but I arrived 30 minutes before closing. If that isn't enough time then simply state when the cut off is, no problem. The women working opened her door and said I'm not taking anymore walk-ins i close soon. Then she proceeded to close the intake door and complain to her current patient about me, which i could hear. "I'm getting out of here at 5 sharp, i don't care""