Victory Medical
3811 Bee Cave Road, West Lake Hills, TX 78746
Hours open
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
Closed
Photos
Location & Phone number
3811 Bee Cave Rd, West Lake Hills, TX 78746, United States
About the Business
Victory Medical is a renowned institution located at 3811 Bee Cave Road in West Lake Hills, Texas, United States. Specializing in doctor consultations, health services, hospital care, and spa treatments, Victory Medical is dedicated to providing top-notch care to all patients. The staff at Victory Medical is known for their friendly and efficient service, ensuring minimal wait times and a comfortable experience for all visitors.
One satisfied patient expressed their gratitude towards Katie Jones, a Family Nurse Practitioner at Victory Medical's facility on Victory Drive. Mrs. Jones provided excellent care and guidance during a visit for a head wound, demonstrating professionalism and kindness throughout the process. The patient was impressed with the thoroughness of the care received and the clear instructions provided for healing.
Many patients have praised Victory Medical for their welcoming atmosphere, knowledgeable staff, and exceptional level of care. Whether visiting for routine check-ups, specialized testing, or urgent medical needs, patients have consistently reported positive experiences at Victory Medical. The institution has two convenient locations in Austin, Texas, making it easily accessible for residents in the area.
With a reputation for excellence in healthcare services, Victory Medical remains a top choice for individuals seeking comprehensive and compassionate medical care. The dedicated team at Victory Medical is committed to providing the best possible care for all patients, ensuring a positive and comfortable experience during every visit.
Reviews
"I saw Ralph Hadley, he listened, met my needs , actually quite funny,my only complaint was it was so cold in in clinic especially in room waiting to see Dr!! I made him my primary"
"The referral department is so dysfunctional that getting a referral processed after visiting a provider is sometimes impossible. They don’t respond to voice messages. I’ve also walked into the office twice to ask them to process the referral and they still mess it up including sending a referral for the wrong body part. This is the third time I’ve had to invest significant amounts of time chasing up referrals. This time I’ve been at it for 2 months and still haven’t received my referral. Each time there’s yet another excuse or problem."
"The WORST! They billed my sister $200 for a Covid test back in 2021…. Luckily our insurance got involved and cleared it up. I’ve been trying to get in contact with them for my mom’s last visit and they AVOID sending the bill over to her insurance, so that we pay out of pocket. One time they lost one of my samples as well… Go somewhere else."
"Really bad organization and communications. I went by last year and got a physical. They recommended prescription, but the pharmacy called me to say they had a question about the prescription and the doctor's office wouldn't respond. The Pharmacy eventually cancelled the prescription because Victory Medical wouldn't contact them about it. I went back recently for a PCR test. It's been 2 weeks and I have yet to get a result. I've called multiple times, right now I've been on hold for 2 hours and they are about to close even though I have been waiting for 2 hours for an answer. I can't get a response. My pharmacy couldn't get a response. This place is poorly run, I recommend going anywhere but here."
"I have called 7 times, sent 2 emails, and completed a chat with the online robot. It has been over two weeks and I still cannot get anyone to call me back. And each time I call, I sit on hold for initial contact for at least 20min.- just to talk to an operator. All I need is my prescription called in to a different pharmacy- this is ridiculous. I am a nurse, and this is HORRIBLE patient care. No wonder my last two providers are already gone. I will be gone soon as well."
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