Best Western Plus Roland Inn & Suites

"Overall rooms were nice and clean. Hotel is close to the Frost Bank Center as we were there for a WWE Raw event. My only complaint is that I left an item behind of sentiment value and called to let them know. Manager Anna asked house keeping about said item and no one saw it. Which I know is a lie. I know exactly where I left it. I just think management should know they have a dishonest person in house keeping. If it weren't for this incident I would have gave a 5 star review. Will never stay in this hotel again."

"Great place to stay but will not be going there again and I will encourage as many of the San Antonio Lifestock families to not stay there as well. Only because the owner has instructed the employees to stay away from cash. Not for checking in or paying the bill l, but for buying things from the hotel store. Now I had already been purchasing things from the little store in there with cash. Had she explained that they were low on cash or change I would completely understand. No she refused my purchase unless I paid with my card. When I asked what the reasoning was for not accepting cash, she told me the owner told them to not accept cash."

"We were in town for the National Combine. The proximity to downtown and the Alamodome was perfect! Our room was clean and the beds were very comfortable. The staff was friendly, very polite and helpful. Jose was able to accommodate our need for an additional room and gave great recommendations for places to visit. He also helped us to find what felt like the only place in the city that sold postcards and magnets. We stayed 3 nights and overall had a very pleasant experience."

"We were 4 families over the weekend and The suites were awesome rooms with so much extra space! Clean and very friendly staff, very patient and helpful as well. Breakfast was also amazing with plenty of options that they kept coming out fresh all morning. Very pleased with our stay! Please keep the current staff because we did take notice of their attentiveness to keeping up with everything. Thank you!"

"I was in town for a concert at the Frost Bank Center. I loved the hotel's proximity to venue. My room was clean, bed was comfortable and breakfast was good. I liked that they have cookies in the lobby for customers. Staff was polite and very helpful. The parking lot was well lighted. I felt safe parking my car in their parking lot. My only complaint is the microwave in my room wouldn't turn on and I found two hairs in the bathtub. Overall, it was a pleasant experience."