Best Western Plus Addison/Dallas Hotel

"Staying at the Best Western in Addison, Texas, was a delightful experience from start to finish. Located in the heart of Addison, this hotel offers the perfect blend of comfort, convenience, and excellent customer service, making it an ideal choice for both business and leisure travelers. The rooms at the Best Western are spacious, clean, and well-appointed with modern amenities, ensuring a restful night's sleep. The beds are particularly comfortable, with high-quality linens and pillows. The hotel also offers complimentary Wi-Fi, which is reliable and fast, making it easy to stay connected during your stay. One of the highlights of this hotel is its staff. They are incredibly friendly, professional, and go above and beyond to ensure that guests have a pleasant stay. Whether it's providing directions to local attractions or accommodating special requests, the team at Best Western Addison makes every effort to meet and exceed guests' expectations. The hotel's location is another plus, with easy access to a variety of dining, shopping, and entertainment options in Addison. Whether you're in the mood for a casual meal, fine dining, or a night out, you'll find plenty of choices within a short distance from the hotel. In addition to its excellent accommodations and service, the Best Western Addison offers a range of amenities, including a fitness center, outdoor pool, and complimentary breakfast. The breakfast buffet features a wide selection of hot and cold items, providing a great start to the day. Overall, my stay at the Best Western in Addison, Texas, was thoroughly enjoyable. The combination of comfortable accommodations, exceptional service, and a convenient location make it a top choice for anyone visiting the area. I highly recommend this hotel to anyone looking for a comfortable and hassle-free stay in Addison."

"UPDATE: So even all these months later, with a response to my review here "from the owner" to immediately view our claim was all a lie. They reviewed it and then went on their day content to keep our money. I went straight to corporate. Corporate informed me that they couldn't force them to give us back our money. The manager, any time I try to talk to her calmly and rationally, immediately starts speaking to me with attitude and severe disdain that she doesn't even try to hide. My husband and I lost our deposit and all they were willing to to was give us points or gift cards. Do no recommend. Corporate doesn't even do anything other than try to give you points and gift cards to make up for it. Based on other reviews, this is not the first time the owner or manager have behaved in a hostile manner. Needless to say, we have warned our friends and family away from this company all together. Original review: This is going to be a long post. Apologies beforehand. TLDR: there were cockroaches and defiled toilet paper in our rooms and they refused to refund us and denied our claims despite photographic evidence. My husband and I had visited in January for a getaway weekend for our anniversary. Our original stay was fantastic. So much so that my husband was eager to return as a "just because" getaway. This happened several months ago at the end of July. The room was seemingly fine until close to midnight. My husband found a MASSIVE cockroach in our room. It ran and hid in the little closet and went UNDER THE FLOOR. We were disgusted and very concerned to say the least. My husband caught the thing and brought it up to the front desk. We were given another room. at 2 or 3 in the morning my husband tells me that the toilet paper was sopping wet and looked like someone had dug their fingers into it. I got up to look at it myself and had to hold down my dinner. We gathered up our things and left after, once again, alerting the front desk. They did nothing or didn't understand what we were saying and gave us a card with their number on it. My husband called them a few days later wanting to speak to the manager. He was given the option to leave a voicemail since the manager wouldn't be in until Monday. When he tried, the mailbox was full and he wasn't able to leave a message. So he called back on Monday and the manager told him to go through their guest services thing and they couldn't help him. So he called their guest services, made a ticket, and then called back several days later to follow up. The manager still refused to help him out. Despite the fact that we had photographic evidence of everything we experienced, the manager was straight up DENYING that our issues ever happened. "It wasn't a cockroach. we spray for those." They kept blatantly refusing to refund our money and kept trying to give us "points" or "rebook our stay" as if we would ever want to return after this whole debacle. It's been several months and we still have not heard anything from guest services OR the manager. Very disappointed and highly disgusted with whole experience. Not just with the rooms, but with the customer service as well."

"We have been in so many Bestwestern Hotels and they were great. We stayed in the Bridal Sweet at this Bestwestern for 2 nights and the first night was good except for the banging on the ceiling from upstairs, which is normal when it’s kids, also the hall outside door being slammed on and off till late at night. Our second night we asked for sheets and the lady told us that she would give us towels instead because there was only one cleaning person there to do 25 rooms. We also smelled pot in the hallway and it was coming into our room that day plus the next morning so we checked out early instead of staying till checkout. I will say the room was nice, but we won’t stay in that hotel again in less it is definitely necessary. Not trying to be mean but this hotel wasn’t what we expected."

"The staff was very friendly and knowledgeable as well as being helpful and friendly. The amenities were excellent and the included breakfast bar is one of the best in it's class in the Metroplex. I would recommend this location to anyone who is traveling for business or vacation as it's location is perfect for a selection of restaurants, services, and shopping locations all within walking distance. A++ ranking in my book of best all around hotel locations."

"We have stayed at this location three times now in the last two years. We always book the jacuzzi room. The first two times went very well. The room was fairly clean, the tub and a/c worked well. Last night we stayed in room 104. The mildew smell was strong as soon as we walked in. We requested a different room, but they were sold out. I needed to use my inhaler because of it. I'm glad I had it along...it's passed the time of year I need it. Overall, the room needed an update. The paint job was sloppy, the edges need a good cleaning, the tub needs resealed. The water only ran super-hot or hot. We could not get the cold water to work. The tub was way too hot to enjoy until we let it cool. The smoke alarm went off at 11:20pm just as we were falling asleep. Then again at 1:20am. We went to the front desk, and they just removed the system. Not so funny thing is my husband and I were enjoying a night away from home after dealing with whooping cough for a month straight. We were looking forward to a full night of sleep uninterrupted. While we enjoyed our time away the tub was a letdown. The smoke alarm was a letdown. It was not worth what we spent on it. Now we feel like we should find another hotel for when we can sneak away. As parents to five children, it doesn't happen often, and we don't want to take another chance on this location."