Residence Inn by Marriott Dallas DFW Airport South/Irving

"I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right or behaving properly, sometimes the guest is right too. Another disappointing event it's that he (Erick) told me that all phone calls inside US are no-charge and at the end I was charged with 16 dlls in my credit card (incidentals) due to 3 or 4 phone calls to local restaurants to make the reservation for the new-year-dinner, after I noticed the bank balance I called back to the hotel to ask about the incidentals charge and they told me that only local calls are free, so now I feel scammed because I asked him this specific subject that day, otherwise I'd use my mobile phone from which I can make any call for free. Housekeepers like Imara (if I remember well her name) and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continued yelling and scolding at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed before."

"(Five-night stay) Excellent: • Very nice property with clean, well-maintained rooms • Convenient to DFW airport • Hilda at the front desk was very welcoming and helpful! • Excellent breakfast! Absolutely delicious and served by the nicest employees! Thank you Suggestions for management: • Housekeeping every other day? Why? I am charged every day. The property should clean my room every day without having to make a request at the desk. Return to providing value to guests by cleaning rooms each day • Get rid of all bibles in rooms. Have enough respect for every faith tradition to stop favoring Xtian terrorists over others • Consider revising the way dry cleaning is handled. I had to go searching at the front desk and my order was handed to me with a number of garments not mine. My (correct) items should have delivered to my room (without anyone else’ items) • Consider offering plasticware – spoons at least --- at the breakfast buffet, so one has a spoon for a take away container of yogurt • No arrival gift or even a bottle of water? Lifetime Titanium Elite! • Closed fitness center without any notice. Failed to put a sign on the door that the gym next door at Courtyard was available. That would have been very helpful information"

"All the employees are really nice, breakfast staff have always asked me toward the end of breakfast if there was anything they could get me, or if I enjoyed the breakfast. Front desk always greeted me walking in, room was clean, everything works and it’s maintained. Pool is a bit on the hot side, but it’s not dirty. Complimentary grocery service was nice. Kitchen stove is a bit weak - takes awhile to cook things. Also it’s installed backwards… Highway next to the building can be noisy, some heavier trucks can actually shake the building. Doesn’t bother me personally. White noise from the HVAC blocks it out. Climate control goes down to 65, and it will maintain that. Air filter isn’t overdue, no evidence of mold, or bugs, or lack of attention. Overall pretty solid place. Glad my airline chose this one. I - like many others here, are staying for the training at the various flight centers around. I’ve been here for a week, and so far everything has been fine."

"We stayed for over a week and we had everything we needed. Kitchen was stocked and the room and bathroom were very clean. Bed was comfortable and tv was very easy to use. Staff were super nice and friendly and they had a good spread for breakfast. They offer a shuttle service to and from the airport as well. Make sure to get a room on the front side so you don’t hear the freeway traffic."