Southern Illinois Transportation

"Most drivers with this company are professional and friendly. However there is one driver, Carey Newman who is very unprofessional, racist and down right rude. There have been several other riders who have had bad experiences with her as well. I encourage anyone who has issues to report her to the company or if she takes you off route dial 911 immediately. She has been known to slam on her breaks out of anger causing whip lash and caused a man to bumb his head leaving a goose egg. She is very unpleasant. She will often threaten to call her husband who is a correctional officer to join her on rides if she feels threatened by a person's looks. She talks trash about majority of the riders she picks up, from the 'dopeheads' she takes to the methadone clinics to the lady who stinks and has bed bugs in West Frankfort. These are all her words. She has also had her husband call the police to pull over her car so they can search some of her riders. She talks trash about majority of her co-workers as well. If you value your life and safety please do not ride with Carey. If Southern Illinois Transportation valued their company they would terminate her immediately."

"This is the worst transportation company I have ever rode with, the driver was an absolute slob and obscenely rude, the van was a total sty with barely cleaned up bodily fluids staining the floor on top of the fact that the van door wouldn’t even open all the way without coming halfway off its hinges and the driver insisted on making me feel as if me being there was justification for him to place blame on me for anything that went wrong and I couldn’t even make a phone call to confirm my arrival time to my appointment time let alone hear myself think as the driver was persistent in blaring his music as loud as he could the whole way there and the whole way back and even made me wait in the van while he helped himself to the concessions at the local gas station; I would NEVER recommend this transportation company to anyone as I felt very unsafe with the driver and was not treated with the least bit of consideration regarding my limitations when it came to my disability without being made to feel like I, the passenger was an inconvenience to the trip that I scheduled with them; if you’re going to treat people who book a ride with you like they’re the problem then maybe you need to find a different line of work that doesn’t require you to be of service to anyone directly."

"This company is an absolute joke. They left me stranded at my doctor's office after an appointment and had to hitchhike 30 miles home. They never bothered telling me they weren't coming. Now I've been waiting for over an hour for them to show for an appointment that I can't miss. This the second time I've been left stranded because they claimed the driver had a flat and had to be towed. The owner is an absolutely awful person and screams at the driver's. This would be a one star company if not for the few 5 star ratings with no comments."

"This company takes trips that they know beyond a shadow of a doubt that they cannot complete. If you need to be to an appointment on time I suggest you look elsewhere for transportation. Also, even though the drivers are required to show up to your address some drivers say if they text me and I do not respond they wont show up at all. Their vehicles are dirty but not as dirty as some of their drivers. They have one good driver and it blows me away that he stays with this pathetic company."

"I have been forgotten on 5 occasions. Then when I do get there I’m forged to sit outside in the sun for at least 2 and a half to 3 hours waiting to be brought back home. I’ve filed with the insurance company, who is working with me to see the exact times of pick up to and pick up home. My appointments are critical, and cannot be missed every 2 weeks. Sitting outside in the heat is detrimental to my health. The insurance company is aware of the seriousness of my illness. They have given me their word something will be done about it. I would like to add that the drivers are phenomenal. Every single driver , except one, that they had to call in from Springfield, because they forgot me again . (That woman was rude). The other drivers are fantastic. Paul, is always on time, he gives you a courtesy call etc. truthfully it’s as if the drivers work for a different company. They are so good, and the people you call on the phone are so bad, there aren’t words to express their incompetence."