Heartland Imaging 7807 Shelbyville Road, Louisville, KY 40222

"I arrived early by just under an hour for my 10:30 a.m. I needed an MRI on my right shoulder. Gigi at the front desk and Katherine, my tech, were kind, professional, courteous and ruthlessly efficient. I walked out of their office 9 minutes BEFORE my scheduled appointment time."

"Always a brilliant experience with the customer service over the phones (Jennifer, I'm talking about you), to front and back of house! The communication of what is happening is superb and the facility doesn't feel like a typical 'cold and sterile' healthcsre environment. I always choose to bypass imaging at other facilities. So, make sure you ask your healthcare Provider to input your preauthorization facility as Heartland Imaging - you WON'T be disappointed!!!"

"Even though all of the Staff were very nice, I was unhappy. I showed up on time for my appointment, I wasn't called back for an hour and 40 minutes. Also there were a few patients on their phones, one even played music. The whole experience was upsetting."

"I was sitting in the parking lot waiting for Heartline to open. I decided to read their reviews, 3.1 rating, I was hoping it was a mistake!! Let me inform you they must have been listening! I walked into a newly renovated reception area, with a smiling receptionist asking if she could help me. After all paperwork was completed I sat down in a very comfortable chair. There is coffee for your enjoyment! I didn’t have time to grab one because I was called for my MRI. I was lead through a totally renovated area and into my waiting room and was giving a set of scrubs (not an open gown), first time that’s ever happened!!!! My phone, wallet and keys were put in a locked storage locker and I had the key with me. Was called for my MRI test. The MRI technician explained everything and was very understanding of my concern of confined spaces! After I was loaded feet first up to my chest I was overwhelmed with anxiety, I hit the emergency button. She immediately backed me out of the machine! She was very comforting and caring for my anxieties! After we talked for a few minutes I decided to give another go at it. All good, grabbed a coffee on my way out…thanks Wayne"