UofL Health - UofL Physicians 401 East Chestnut Street, Louisville, KY 40202

"I had an urgent need to see an ENT before my flight, and Nicole, a scheduler, was able to accommodate my request. After I explained my situation to her, she went above and beyond to schedule an appointment for me. Her caring approach to her role as a scheduler has made my experience as a patient very positive. Thank you, Nicole, for your help!"

"The ability to message your provider through the app, mychart, is flawed. I have tried to contact my doctor, Dr. Mohanty, on several occasions and the nurse practitioner, Shannon, keeps responding. With all due respect, you are not my doctor, Nurse Shannon. If you call to talk to your doctor, they say message through the app. Why can't I talk to my doctor or have my doctor responds to my messages? I have been waiting for an appointment for two weeks now with a specialty clinic. The response I keep getting from Shannon is, the scheduling team will get to it as soon as they can. It was listed as routine, which is an error inputted by Dr. Pham. (Whoever that is) Really? It takes longer than two weeks to get an appointment scheduled? I regret going here. Dr. Mohanty treated my with the uptmost respect and care during my initial visit with her. That's the only good thing i can say about this place."

"I am very pleased with the care I revive here. I've seen a number of doctors here, & each office has been very good. There is some delay at requests at the office, especially when it comes to prescriptions. Compared to other clinics that is isn't to bad."

"Office won’t return my calls for an appointment. The one time they did call they hung up when I answered. Their patience experience people made them call me today but they still refused to make an appointment. The person who schedules referrals is the nastiest person I’ve ever dealt with."

"This goes for all the UofL dr community. You all are the least bit helpful “doctors” I’ve ever met. Every time I’ve visited you I’ve been rushed, shamed and insulted. You take no mind to how we as patients feel and your services are down right lazy. I’d rather die then receive care from any dr having to do with your business. Kentucky healthcare is Garbo."