La Quinta Inn & Suites by Wyndham Austin Southwest

"See photo of city view from hotel window. Only decent accommodation was breakfast. The elevator was ragedy and overall cleanliness of the room and hotel was terrible. Wyndham should be ashamed of this property. Hotel staff wasn’t very helpful. Marking this off my list of places to stay."

"Just dirty. The pullout couch cushions were sticky on the sides and smelled of syrup. The floor was not vacuumed and had obvious stains everywhere. Bathroom door didn’t close well or lock. Mud stains were on the cushioned chair. The whole place is just rundown. It’s not in a bad part of town and I felt totally safe. The place just is trash."

"Outdated and absolutely worst customer service. No hot water in the bath which I realized late in the night. Next day when we called the front desk, they asked us to keep the water running for at least 15 minutes and if it does not work, they will give us keys to a different room!!! My wife was surprised for which he said - “don’t worry we are paying the bill” . After 20 minutes called again that the hot water is still not working and the front desk asked me to come down, take the keys and asked me to check if there is hot water in the room!!! I had to ask “ so you ask your customers to check if the basic utilities are working before moving in to the room, you don’t do it by yourself” His answer was “you should have gone to a five star hotel then and who is going to sit at the front desk?” Also he asked me “ why you did not inform me in the night about the water” I had to tell him, I am here with my family- wife and daughter for a tennis tournament and this was the closest hotel. Also they were sleeping at 11 PM and I don’t want to ask maintenance to come into my room in the night. I had to keep explaining him about all these when they should have kept the room ready with basics of light, electricity and air working. Finally I had to take the other room and move all my luggage. Now the new room has loud AC so even if you want to sleep, you will not be able to. Absolutely horrible.. no more La Quinta!"

"My daughter and I stayed here last night while my husband is in the hospital. The place is out dated to the point the carpet and wall paper was very visibly falling apart. The room had not been properly cleaned. There was thick caked dust on the base boards, stuff splattered on the walls, including a booger. Food on the floor and what looked like blood on the curtain... It was very late, and I only had a couple hours to get rest... the sheets were wrinkled on the bed with someone else's hair in the center of the bed. I definitely don't recommend this place."

"Had a great stay here! I stayed in a double queen room and it was clean and spacious. Every staff member I encountered was very nice and also accommodating. We had an issue with our original room and they quickly relocated us to another room without any hassle. This hotel has free parking too and is ~15 minutes from the city as well as ~5 minutes from a bunch of stores like Walmart and Target so it's in a great area. Definitely recommend!"