Aloft Austin Northwest 14020 U.S. 183, Austin, TX 78717

"I have been a guest at this hotel for many years and have always enjoyed my stays. However, since my most recent visits after COVID-19, I've noticed a disappointing decline in the level of service and attention to detail that I had come to expect from this property. While I understand the challenges posed by the pandemic, it seems basics (like so many properties) are no longer being met. During my last stay, housekeeping did not tidy my room on a daily basis as they had done previously. While I can understand cutbacks and worker issues, it's hard to watch services degrade. Even more concerning was the lack of hot water during my entire stay. While they did inform me on check-in there was no material offer to compensate for the inconvenience. I have always enjoyed the location, amenities and staff at this hotel. I sincerely hope management will address these issues, as attention to detail can go a long way in providing guests with the high-quality experience they expect. I look forward to seeing improvements during future visits and being able to recommend this hotel as strongly as I have in the past."

"My experience here was mostly great! The pool is amazing, the food is pretty good, and the room (and everything, really) was super clean. Housekeeping does a PHENOMENAL job, please show them my appreciation. The front desk staff was also super friendly and kind. The only thing I wasn't a fan of was going to the bar Friday night (11/17). The bartender was rather cold, and not at all helpful. I placed a food order and he asked if I wanted a drink. I said I don't know what kind of drinks I enjoy, as I haven't found one I truly like yet. He immediately responded "okay then we can close the tab." No offer to suggest something or anything. After placing my order he just sat behind the bar playing on his phone. I would've appreciated it if he at least offered to make a suggestion to something I might like. Given how kind and helpful every other department was the whole weekend, he definitely stood out as more unpleasant. Hopefully it was just a bad night for him though."

"I enjoyed my stay at Aloft. It was very clean and unique. The beds are comfy and this particular location was perfect. It's located near the mall, movie theater, Starbucks, HEB, Menchies, Chili's, and many more places to eat or enjoy. Parking was adequate and they do have a bar but I didn't use it on this stay. There is also a food/drink/coffee/snack area for various prices if you needed something quick. I would stay there again if I'm ever in the area."

"Nice hotel for a business trip. Located near to shipping mall in calm area. Clean rooms, service every other day. Free parking, refreshment at the reception 24/7 (paid extra). Great and helpful staff at the reception. The only disadvantage are strong lights at the parking lot so you need to put windows blinds down for the night."

"Our family of 4 has stayed very comfortably in the double queen room. The staff was very friendly from the front desk to house keeping. I think the most surprising thing to me was seeing they actually steam the carpets in the hotel which I normally don’t see. Everything was nice and clean. Tiffany at the front desk was very helpful with room accommodations her personality was upbeat and very positive. We were able to go to the movie as one is walking distance from the hotel and a mall and a heb we will 100% be booking this location again it’s also really close to biking trails and very nice kid parks."